An admin, customer service and patient care oriented role, where I developed both leadership and interpersonal skills.Responsibilities included: • First point of contact for patients. Touch points including but not limited to written correspondence, emails, phone calls on behalf of surgical specialists, doctors, and practice manager• Helping other teams such as the call centre and other practice locations when short-staffed • Training and supervising of new and junior administrative staff• Creating and adjusting surgical bookings including creating of estimates and collection of payments• Administrative prepping of patient surgical files• Preparing scripts pending doctor’s approval• Receiving and sending post for practice• Daily processing of faxes and referrals• Calendar management; creating appointments and meetings for doctors, staff and patients both internally and externally• Contacting medical imaging/testing and pharmacies on behalf of patients and doctors • Submitting patient claims to Medicare and bulk billing• Arranging DVA car pickup /dropoff• Stationary and kitchen ordering• Managing Databases [ ie. Medical Director Bluechip, DDS, DOX, Oculo] and paper filing systems • Inputting business cards and doctors’ details into the bluechip database• Maintaining a high level of patient confidentiality• Stationary ordering and supply management• Extensive filing, printing, and scanning

Responsibilities:• Welcoming customers, answering their questions, helping them with product selection and providing advice or recommendations• Assisting customers via phone and answering customer enquiries regarding internet orders• Balancing the cash register and generating reports for credit, debit, and cash sales.• Accepting payments, ensuring all prices and quantities are accurate and providing a receipt to every customer• Processing refunds and exchanges, resolving complaints• Working at multiple locations such as David Jones and the Glasshouse Fragrances Outlet store

The beginning of my medical admin career.Responsibilities:• First point of contact for patients. Touch points include written correspondence, emails, phone calls on behalf of the doctors and practice manager• Receiving/sending post for the Practice• Calendar management: creating appointments and meetings for doctors, staff and patients both internally and externally• Organise catering for doctor meetings and daily lunches• Contacting medical imaging/testing and pharmacies on behalf of patients and doctors • Arranging DVA car pick up• Submitting patient claims to Medicare and bulk billing• Processing patient letters and submitting them for doctor approval• Managing databases [ie. HealthTrack, Oculo] and filing systems• Maintaining a high level of patient confidentiality• Extensive filing, printing, and scanning• Banking at the end of day

Responsibilities:• Acting as a first point of contact: dealing with written correspondence, emails and phone calls for the executive group• Receiving post, stamping and lodging receipt• Calendar management: organising meetings and appointments with both internal and external parties• Co-organising events and conferences with the events team• Managing [ie. Magento] databases and filing systems• Inputting business cards to database for the purposes of business development• Implementing and maintaining procedures/administrative systems• Liaising with staff, suppliers and clients• Expense management [Sendle, ANC]