Led Product Design, Documentation, and Design System Engineering teams. Spearheaded product experience modernization to drive 2.5x ARR growth.- Defined and operationalized global UX strategy, fostering cross-functional collaboration through the PDLC.- Accelerated time-to-market by championing design thinking adoption at scale, aligning long-term vision with rapid decision-making and delivery.- Raised customer-reported UX satisfaction scores by creating a “voice of the customer” data analysis process, instrumenting user behavior tracking, auditing accessibility compliance; established and monitored UX KPIs.- Doubled product Section 508 (accessibility) compliance by staffing/directing a design system team and driving component adoption across the portfolio.- Increased voluntary team retention by creating a design leadership layer, career ladder, growth opportunities, and team-building events.- Grew the documentation team by 300% and orchestrated a seamless migration to Paligo, optimizing content reuse and accessibility.- Identifies opportunities for lowering customer support costs and increasing UX satisfaction through service design.

Interim Head of Product Design (May 2022). Led Product Design, Documentation, and front-end engineering.Originally led Product Design and documentation teams for Sonatype Lifecycle and Sonatype developer tools.

Team lead for Sonatype Nexus RepositoryAccessibility program leader

Led the Design team servicing an accessible and localized suite of e-commerce user-generated content collection tools serving 1,000+ global brands. Drove to successful M&A.- Established and grew in-house product design team; upskilled early/mid-career designers- Set creative direction, vision, and architecture of TurnTo’s WCAG AA/Section 508 compliant design system; stakeholder in Angular to React migration.- 100% of new features and design system patterns were user-tested and met success benchmarks before launch by developing a UX research program and QA testing process with Usertesting.com- Instrumented user behavior metrics collection to inform prioritization of the roadmap and UX enhancements- Validated product-market fit by leading design thinking workshops for strategic new product innovation

As a senior UX team lead for the Autotask product, I led projects, people, and processes to successful outcomes in a rapid-growth environment post-Vista PE takeover through several M&As, leading to IPO.- Led the creation and design governance of Autotask’s UI component library. - Achieved a post-launch utilization rate of 95% on Autotask’s Operational BI Dashboards by performing qualitative user research, behavior analysis, and user persona development. - Owned cross-departmental customer feedback initiative; reported up to Product for prioritization.- Acted as lead designer and product owner for Autotask’s first native mobile application- Planned and executed qualitative and quantitative user research plans- Mentored and coached junior and mid-career designers

- Provided UX and UI design, visual art direction, and information architecture expertise to clients in B2B software and casual games/entertainment- Worked extensively with both responsive web and native iOS apps

- Provided design direction and production art for the UI of virtual world and social gaming experiences.- Part of the Emmy award-winning team that produced MTV’s “Virtual Laguna Beach”- Lead the implementation of usability testing practices into our development cycles, and trained PMs on facilitating qualitative and quantitative studies.- Worked with QA to incorporate heuristic UX evaluation into the agile development process, remediating problematic UX before launch.

Designed and developed custom websites and web-based software (e-commerce solutions, CMS, intranets, etc.). I worked with clients on art direction and information architecture, helping them structure their content effectively for the web, and acted as a SME to our Sales and Project Management professionals.