• Review and manage portfolio of products to ensure compliance to targets and budget• Analyze variances to budget and forecasts to isolate causes and assist product managers to implement improvements and solutions• Deep dive in struggling product segments and support managers in improving performance• Support the business with high level and detailed reporting to allow them to drive the business• Utilize financial controls to ensure products are compliant to business processes and SOPs• Maintain records and assist with month end close process as well as audit processes as needed.

• Supervise a local team of five and provide direction, goals and process structure to offshore team to drive cash collection to exceed targets and improve overall performance• Implement process improvement measures to drive time and cost savings• Champion collection from key customers while maintaining strong corporate relationships

• Train and supervise team of eight to fulfill profitability KPI’s and improve overall business results• Analyze and develop solutions for losses or revenue recognition gaps between billed revenue and cost by isolating root causes.• Manage and communicate team results and overall impact to the business• Continually identify potential areas of improvement and cascade review techniques to the team

• Provide cross functional troubleshooting and support as required.• Work collaboratively with other Super Users in Commercial Management to ensure issues are identified and resolved• Test CRM system updates and changes as required and report to requesting party (local or central)• Provide one-on-one and group guidance for CRM users as needed.• Lead project initiatives as required to meet organizational goals and optimize user experience

• Update and maintain transaction database to facilitate account, customer and product based reporting through Access, Excel and SAP CRM.• Analyze Revenue achievement versus national Commercial budget by category and product• Analyze monthly incentive reports for accuracy and process adjustments to account for timing variances in data.• Drive business growth through support of trade-lane sales team identifying trading trends by product and geographical clusters.

• Developed and managed entire bid process to secure new business and maintain current business• Generated customized reports to guidelines provided from an AS400 system• Collaborated with all departments to develop and maintain bid information database• Reviewed and validated opportunities; provided feedback regarding fit to business goals• Analyzed impact to business based on potential or planned changes for current and prospective customers• Compiled and completed proposals under strict deadlines

• Worked independently managing a sales territory with trading over $10,000 per day• Used business reporting to analyze my territory, identify growth opportunities and support customerneeds• Confidently provided solutions to customers for “out of the box” requests

• Efficiently responded to telephone inquiries• Accurately entered confidential data into the information database• Provided informative tours of multiple facilities to encourage prospective students to attend