Program Success Manager/ Career Coach
Current• Integrate weekly knowledge assessments into squad meetings to track and evaluate learners’ confidence around professional skills and job readiness• Work with program participants to develop and implement a personalized professional development plan to outline the actions required to overcome barriers• Encourage learners to complete the program through strategic guidance and empathy• Use a range of assessment and measurement instruments to spot trends and verify that Key Performance Indicators (KPIs) align with organizational requirements, as well as monitor program participation rates.• Analyze biweekly surveys by assessing trends, researching and developing creative methods to drive instruction, and establish effective curriculum-based squad• Collaborate with peers to review, edit and organize content within proprietary software, to ensure course content aligns with objectives and standards• Develop supplemental content by actively collecting feedback from coaches and learners• Provide support and assistance to Senior PSMs in guiding tech stand-ups, providing updates at meetings, gathering insights and recommending solutions to obstacles