Amanda Azambuja Email & Phone Number

São Paulo, Brazil

São Paulo, São Paulo, Brasil

Responsible for accounts receivable routines, the entire cycle from receiving the amount in the bank account to applying the amounts to invoices within SAP Reconciliation of customer accounts Manage routines of collections and credit from a portfolio of 1000 customers in Latin America Legal collection requests to the legal department as well as inclusion and exclusion of negative entries in Serasa Correction letters, discharge letters, debit notes and credit notes Approve sales POS and DNS as a credit perspective Manage calls with customer to provide payment plans according to their necessitiesWeekly reports on Power BI for sales team and Directors informing the overdue percentage and amounts as well as credit limits information

São Paulo, São Paulo, Brasil

• Being the only point of contact to the customer for the resolution of any issues or complaints around invoice validation or content and for the understanding of the invoices billing• Execute all debt collection activity for the Latin America & USA region and responsible for the whole portfolio of 6 countries• Weekly presentation to Financial Director and Treasury on Monthly Forecast• Proactively contact customers regarding due payments and be responsible for prompt & accurate allocation of all customer payments received against outstanding invoices. • Reconcile & agree disputes over Tate & Lyle customer invoice data, carrying out any required reconciliations of historical debts.• Work collaboratively with other Tate & Lyle teams to resolve issues affecting cash collection / revenue recognition or raise issues which may impact on customer satisfaction, in particular to ensure that any problems which impact billing are addressed promptly with the necessary parties to support resolution.• Build relationships with customers to enable agreement of customer repayment plans. Monitor and track progress on action plans.• Responsible when necessary for any training with customers on Tate & Lyle’s invoices, payment best practices, and any other billing content and tools. • Update any administrative data relating to customers (mailing address, payment method parameters, etc) in the Customer referential (e.g. CMS). Also, to update the status of the customer's account to reflect the current escalation process.• Keep data up-to-date for the production of any debt, billing or customer satisfaction reports. Act as a billing and payment process know-how point of contact for the Regions and Business Units. To this effect, to keep her/his knowledge of Tate & Lyle’s products and services, billing and payment processes up to date, and to attend all training that is necessary to maintain her/his know-how.

Krakow, Poland

• Responsible for Cash Collection and Managing Accounts from IBO's and Customers located in USA, Canada and Dominican Republic.- Supporting IBO's/Customers via phone, email and Zendesk app by providing exceptional service;- Managing Disputes and Chargebacks from IBO's/Customers (Problem identification, Analysis, Resolution and Closing);- Processing and Collecting IBO's/Customer's Accounts according to Collections processes in order to keep Accounts reconciled (Agings, Post Dunning and OCA);- Supporting AR team on Receipts creation, reconciliation, write offs and reversals;- Responsible for automation of sending Collections letter according to the right parameters, decreasing the task execution time;- Handling Checks issuing and AP Payout requests to clear credits from IBO's/Customers Accounts;- Training New Joiners to perform daily tasks and collections activities;

São Paulo, Brasil

- Audit and evaluate Customer Service tickets from employees in Latin America on Playvox- Create and lead talent development programs for mentoring and coaching the CS Area for Latin America- Leading training for all the CS Teams and presentation for all company employees, from Analysts to CEO

São Paulo, Brasil

- Developing everyday reports about Customer Service KPI's for Latin America and present to Directors and Managers- Developing methodologies and tools to improve the company's Customer Service area alongside Managers and Directors- Helping the Marketing team with translations of online materials for display on social platforms in Portuguese and Spanish- Provide an excellent and personalized Customer Service in Portuguese, English and Spanish- Serving customers via Facebook, WhatsApp, Zendesk, Skype, Instagram among other social media in Latin America, developing cases and creating direct solutions to their problems

Brasil

● Assisting the Kraków (Poland) delivery hub with knowledge transfer● Handling and Collecting International debts for a Strategic Direct Customers portfolio under LATAM and North America scope;● Provider of High-Quality Service for Customers;● High level of Process Knowledge, Documental Analysis and Dispute Management attending strict SLA’s for Cash Collected, Response Time, Quality, Customer Satisfaction and Overdue Time and Amount Management;● Supporting Billing Team for Billing Reconciliation queries and Reporting Specialist.● Supporting Medium Sized customers until Knowledge Transfer to EMEA;● Giving Trainings and Support for the new team with Local queries;

Brasil

● Contact with customs officers and seaports in all countries that have FedExservice.● Correction of invoices and tax documents.● Issuance, guidance, research and conference of documentation for air andsea import and export shipments.● Provide excellent and personalized Customer Service in English.

Brasil

Postgraduate Degree In Strategic Human Resources Management, Human Resource Management, Certificado Reconhecido Pelo Mec.

Module 1 - Change Management, Culture and Engagement Organizational Culture Management Change Management in Organizations People.

Bacharelado Em Relações Internacionais, Business Area, Carga Horária 3240H

Activities and Societies: Representante de sala e da unidade Vila Olímpia.Componente Curricular: - Economia - Ciência Política - Política.

Proficiency In International Business And Global Economy., Diploma In International Business And Global Economy.

Formada em International Business e Global Economy.

Finance Specialization, Accounting And Finance

Advanced Course In International Negotiations And Training In International Negotiations, Negotiation And Conflict Resolution, Administrado Pelo Centro De Estudos Das Negociações Internacionais (Caeni/Usp)

Excel, Informática