Amanda F. Email & Phone Number

Clara City, Minnesota

* Headed Brand Standard compliance audits* Responsible for managing store audit calendar & schedule, travel arrangements, reporting of store store audits* Coordinated and scheduled the training of all new franchise owners and managers* Developed learning calendars based on individual franchisee needs* Ensured learners knew how to operate a fiscally successful business by using Brand tools to manage Cost of Goods, Cost of Labor* Ensured learners understood all Brand standards, systems and tools; and were able to effectively train their staff in all areas.* Updated and maintained Resource Manuals, Learning Materials and Training Tools* Updated the training program by developing Training Workbooks to organize and facilitate training (Synergy Training Workbook, Franchise Business Consultant Workbook, General Manager Certification Workbook)* Facilitated workshops and classes for General Manager Certification* Coordinated and facilitated Regional Training Meetings to introduce and train new systems and products* Assisted in the opening of new stores by leading the facilitation of the staff training and giving support and guidance through the opening process* Performed Consultations & audits to ensure locations were operating by all Brand Standards* Consulted with Franchise Owners and General Managers to identify successes and areas of opportunity in all areas of business* Coached to form plans to correct and continually improve staffing, training of staff, Cost of Food, Cost of Goods, Cost of Labor

Msp International Airport

* Managed operations for five Starbucks locations* Managed staff of three Assistant Area Mangers, sixteen Shift Leads, forty Baristas* Accountable for the top line sales, controllable expense, revenue & customer care results

* Managed effective relationships, both internally and externally, to ensure successful opening of new licensed stores* Facilitated training, coaching & mentoring of licensed store managers and associates* Managed multiple new store accounts to ensure initial orders & equipment calibration arrived and occurred on time for training.* Assisted District Managers by visiting licensed stores; coaching, mentoring and providing clear and concise feedback to the licensee and DM.