Provide services to healthcare clients such as: HR support, business consultations, and prior authorization services.

 Project Manager/Product Owner for the implementation and development of software for automating prior authorizations in medical practices. Spearheaded multiple implementations and product developments while maintaining stakeholder relations. Conducted comprehensive data analysis to ensure accuracy and completeness. Prepared datasets for integration with HL7 standards, enhancing interoperability across healthcare systems. Utilized various data manipulation tools and techniques to structure data in compliance with HL7 specifications. Collaborated with healthcare professionals to ensure alignment with HL7 guidelines. Provided client training and support to ensure user acceptance and proper system usage. Experienced with project management tools such as Microsoft Project, Trello, Asana, and Jira. Demonstrated deep knowledge of prior authorization requirements across multiple specialties. Conducted regular meetings with non-partner clients to ensure alignment with project expectations. Verified accuracy of reporting and system integrity through data collection and analysis. Conducted parallel testing of legacy and new software to ensure accurate data transfer and reporting.

  Project Manager/Product Owner for the implementation and development of software for automating prior authorizations in medical practices. Spearheaded multiple implementations and product developments while maintaining stakeholder relations. Conducted comprehensive data analysis to ensure accuracy and completeness. Prepared datasets for integration with HL7 standards, enhancing interoperability across healthcare systems. Utilized various data manipulation tools and techniques to structure data in compliance with HL7 specifications. Collaborated with healthcare professionals to ensure alignment with HL7 guidelines. Provided client training and support to ensure user acceptance and proper system usage. Experienced with project management tools such as Microsoft Project, Trello, Asana, and Jira. Demonstrated deep knowledge of prior authorization requirements across multiple specialties. Conducted regular meetings with non-partner clients to ensure alignment with project expectations. Verified accuracy of reporting and system integrity through data collection and analysis. Conducted parallel testing of legacy and new software to ensure accurate data transfer and reporting.

 Responsible for managing daily business operations including staff supervision, administrative duties, and reporting Administered training programs to team members to support their development and knowledge of industry guidelines

 Managed multiple projects utilizing agile methodology Cultivated relationships with key business stakeholders to work collaboratively towards project implementation goals

 Led and developed a team of office staff, while reporting directly to 4 partner physicians and 4 employed physicians in a concierge medical practice Supervised both the clinical and administration team, delegating daily tasks to ensure efficiency and efficacy Monitored the annual budget and capital expenditures as well as analyzed variances and initiated corrective actions Responded to employee relations matters to provide conflict resolutions and ensure a positive team morale Managed records and databases to ensure complete and accurate information Developed strategies for staff/physician recruitment and development to ensure adequate coverage to meet business needs Facilitated onboarding and training for new team members and corporate contracts Led HR activities including payroll, benefits administration, performance evaluations, and regulatory compliance Developed policies and procedures, ensuring compliance with state and federal reporting regulations and guidelines Communicated with IT vendors to resolve issues and managed IT projects from inception through completion Participated in EHR reporting and attestation for PQRS, meaningful use, and MIPS Utilized strong negotiation and relationship building skills to convey and negotiate terms of contracts Reviewed invoices and vendor statements to ensure payments are sent and checked all invoices for discrepancies

 Orchestrated daily operations for 30 staff members, eight providers, and two specialty practices with a track record of success providing mentorship for the team to achieve goals, advance skill sets, and achieve career advancement Facilitated staff development programs, initiating performance evaluations to determine correction actions as well as to praise for goal attainment Served on numerous committees to improve office processes, efficiency, growth, and to improve workflow efficiency through project and change management leadership Oversaw accounts payable and accounts receivable to ensure timely payments and financial profitability Managed office records and databases to ensure complete and accurate information and to prevent data discrepancies Strategized to create successful marketing plans that improved business growth through referrals, an increase to consumer engagement, and a positive brand in the market Applied Lean Principles to optimize clinic workflow and exceptional patient experience Supported the development and implementation of an improved policies and procedures manual, followed by coaching the office staff to consistently adhere to state, federal, and organizational guidelines Served as Subject Matter Expert (SME) for the EPIC EMR system implementation which required stakeholder communications, establishing deliverables, and overseeing project schedule performance Maintained in-depth knowledge of dashboards, internal systems, and Anodyne Analytics to analyze, evaluate, and successfully manage practice performance