Amanda Wong Email & Phone Number

Sacramento

Auxiliary of the leadership team providing support to counselors in the contact center, managers, analysts and other customers. Participated in testing critical updates to all new systems that may impact the work area. Assisted in creating and delivery of training to new and existing employees. Analysis and preparation of reports related to staff Key Performance Indicators and providing coaching and feedback.

Assisted borrowers resolve delinquencies on their federal student loan accounts. Acted as a point of contact for team members in regards to questions about policies and procedures. Helped train incoming employees about proper phone procedures.

Sacramento, California Area

Reviewed claim forms and documentation for accuracy and compliance with federal Department of Education regulations. Used the information provided to determine approval of claim status for default, bankruptcy and death claims.

Sacramento, California, United States

Toddler teacher, responsible for caring for 12 children under the age of 2.

Front line of communication for Human Resources departments, including Recruitment, Training, HR Consultants and leadership team. Maintained all unit files, correspondence and documentation. Coordinated a continuous recruitment for collections representatives. Planned and coordinated 1-2 training classes per week.