Effectively contributed in the development and implementation of HR initiatives, projects and policies. Full accountability for the recruitment selection and hire of employee’s nationally, across six business units.• Active partner to the business with involvement in many areas and projects within the business• Accountable for monthly international and quarterly headcount plan reporting and annual forecasting discussions• Effectively transition conceptual ideas into tangible documentation for various projects including process documentation, form creation and marketing material requirements• Point of contact for external vendors relating to marketing, merchandise and Group benefits suppliers• Develop, execute and maintain a variety of programs such as SOP’s, policies and procedures• Participate in strategic planning meetings and partnerships nationally in support of the business• Corporate communications on behalf of the Board of Directors including outsourcing translation• Liaise with legal counsel on all immigration, work permit extensions and international internship requirements• Contribute to the Collective Bargaining Agreement review and executive briefings• Effectively manage multiple active schedules at various levels • Develop and maintain HR information, Intranet, monthly metrics, organizational charts, candidate tracking system and other systems• Maintain relationships with preferred vendors and manage temporary staff as required• Manage work direction of 2 reception staff who are responsible for standardized office supply process and inventory, hotel bookings, vendor interaction and involvement in process collaboration

Successfully compiled and analyzed raw data producing metrics reports, providing a snapshot to evaluate progress and enhance accountability. Managed the employee and customer satisfaction surveys process including compiling, analyzing, interpreting, and reporting results for the Executive team.• Accountable for all vendor relationships and contracts including negotiations on behalf of senior management• Led cost-effective corporate events within a $20K annual budget• Preparation of monthly sales reports presentations for the sales groups to increase overall customer satisfaction• Managed appointment schedule, planned and scheduled meetings, conferences, teleconferences and travel• Managed the collaboration between Communications, Human Resources and Executives as it relates to event planning, head office fundraising activities (i.e., CIBC Run for the Cure and JDRF)• Corporate communications correspondence preparation• Developed and maintained INTRIA’s corporate online purchasing site for employee and client promotional needs, reducing national shipping costs by 10% over a two year term