As an Assistant Operations Manager at Premium Title Services, I specialize in managing the post closing, recording, and policy team for title, settlement, and escrow services on a national platform. I have over nine years of experience in the real estate industry, covering all aspects of the title insurance process, from order entry to policy issuance. I am also a certified Notary Public and Escrow Officer, with advanced skills in ResWare and DART, and familiarity with Qualia and other applications.My mission is to ensure quality, efficiency, and compliance in all operations, and to build strong relationships with clients and stakeholders. I have successfully implemented standard operation procedures, matrixes, and checklists for document auditing, recording, and policy issuance, and facilitated the necessary works for regulatory changes nationally. I have also built and maintained a robust offshore operations team that handles funding conditions and post-closing defects, and achieved scorecards of 90% or above month over month for team and client performance. Additionally, I have contributed to the employee engagement committee, organizing company events and managing the budget for these events.