Prepare and send monthly statements to over 300 clients. Follow up with billing discrepencies, past due invoices, and client onboarding via phone and email. Reconcile payments and follow up with any unpaid balances with accounts payable personnel. Communicate with field technicians to obtain information to clarify work orders and invoicing, as well as tracking individual production numbers to compare to actual invoicing to verify accurate internal reporting. Additional office tasks included organizing transition to an online presence, marketing, and logistical improvements to accommodate a growing workforce. This included building and managing corporate website, emails, and marketing efforts. Also solved logistical issues with managing a growing number of employees across several states, promoting accountability and organization needed to adapt to the projected growth.

Worked in an educational day center setting, in schools, and in-home with toddlers on the autism spectrum with behavioral issues. Created behavioral plans with BACB supervisors and implemented behavior solutions such as positive reinforcement, collaborating with speech and occupational therapists, teaching self soothing behaviors, and more. Worked on academic and social skills including core concepts including numbers, colors, patterns, grouping, letters, and more, sharing and age appropriate conflict resolution, and emotional management. Developed skills in daily routines, following schedules, mastering step by step instruction, and maintaining focus on learning and group activities.

Worked in clients homes and in schools to support the behavioral needs of clients diagnosed with ASD from ages 3-14. Implemented behavioral plans developed by supervisor BACBs including positive reinforcement, extinction plans, DTT training, core skill and life skills development, and more. Worked collaboratively and communicated with speech therapists, school teachers, parents, and siblings to effectively implement plans to improve skills, coping mechanisms, and behaviors of each client.

Provided attentive customer service to each guest, including explaining menu items, resolving disputes, and managing unique requests and large catering orders. Independently opened and closed store location which included ensuring safe food storage processes, closing cash drawers and reconciling receipts, and securing the store for overnight. Trained employees on company policies, food preparation and safety techniques, and cleanliness routines. Oversaw many additional regulations during the height of Covid -19 to assure safety for employees and customers alike.

As President of the Business and Economics Club, I have been tasked with creating goals for the club, organizing other executive board members, delegating and performing various tasks to provide valuable events and opportunities for business and economics students on this campus. I have overseen budget proposals and presentations, planned and executed many successful events such as guest speaker events, career demonstrations, and a economics movie premiere.

As part of the Fall 2018 Social Entrepreneurship Course, I created and developed a business plan for a start-up non-profit venture called Daisy. Daisy aims to provide homeless shelters, domestic violence centers, and other organizations serving vulnerable women with feminine hygiene kits. I have received funding and recognition through the Kenan Social Engagement Program as well as the FAU Business Plan Competition.

Path to College serves low-income, high-achieving high school students in the Palm Beach area by providing college prep workshops, SAT tutoring, career opportunities, mentoring, and a fellowship program that encourages service and community involvement. As their research intern, I drafted research briefs, analyzed data from workshops and mentoring efforts, and assisted in grant writing. I also curate and create social media content for Instagram, Facebook, and Twitter to educate students and parents, show off amazing volunteers, mentors, and students, promote events, and spread awareness.

Assist in the pre-elementary school day program primarily with 2-3 year olds with developmental and speech delays. Work side by side with the main instructor to provide structured lesson plans teaching concepts such as social skills, gross and fine motor skills, colors, numbers, letters and sounds, and more integral experiences needed to succeed in VPK and elementary school. Most of these children are diagnosed with apraxia, autism, and other developmental and speech delays that can cause various behavioral issues. As such, special care is needed to ensure effective communication through visual schedules, encouraging and modeling speech and cues such as eye contact, discouraging maladaptive behaviors, and keeping a child’s attention throughout structured activities and projects.

Volunteer position within Florida Atlantic University's Honors College. Orientation leaders are responsible for welcoming incoming freshmen and transfers to our college, and making them feel at home especially during their first week on campus during Orientation Week. Responsibilities included leading group activities, tours, providing accurate information regarding services offered on campus, and acting as a friendly face towards new students!

Worked as a hostess at Crawdaddy's restaurant for the summer between college semesters! I was able to advance my experience in customer service by interacting with guests and fulfilling their requests to the best of my ability, organization from planning seating decisions for optimal guest and server experience, and problem-solving through mediating conflicts and staying flexible with unforeseen circumstances.

Hired on as a Sales Associate after a 60 hour educational internship. Opened and closed the store independently, made sales, kept the floor tidy and presentable, created outfits and displays, and recorded inventory.

Trained on all areas of service, involved in training other associates and acted as a production leader during shifts.