Amanda Barton Email & Phone Number

Basildon, Gb

Essex, England, United Kingdom

Recently TUPE to Ingeus from ATOS (Independent Assessment Services)

Basildon, England, United Kingdom

At Interventions Alliance, we create evidence-led solutions that support the most vulnerable to build better futures, no matter their past choices or their wellbeing challenges.

Basildon, England, United Kingdom

Basildon, Essex, United Kingdom

Basildon, Essex, United Kingdom

Basildon

Motivated and trained cohorts of unemployed individuals: Customer Service, Basic IT, Employability, Personal and Social Skills. However, although I delivered these courses, my main focus was on motivating and increasing the confidence of my learners. AET qualified.

• Managed team of 25 telephony agents including a Senior/Team Leader• Provided quality monitoring and 1 to 1s for staff• Maintained SLAs through training, coaching and motivating staff

Basildon

 Responsible for the day-to-day management of service delivery including installation, maintenance, additional works, technical help desk and customer service departments. Manage logistics for a team of engineers (40), field, remote and office based including Team Leaders  Manage administrative support function, including telephone, emails and postal enquiries Deal with complaints/escalations from customers Liaise with sales to strive for continually improving customer experience from start to finish Responsible for ensuring adequate resources to cover different systems and processes Continually analyse existing processes/procedures and make recommendations to Directors Train, coach and motivate staff  Several different management roles due to acquisitions and restructuring, including Support Manager; Customer Service Manager, Installations Manager and Additional Works Manager

 Responsible for Operational areas including, Logistics, Technical Support, Customer Service, Engineering and Installations Five Managers as direct reports  Last escalation point before Directors Held regular Managers’ Meetings Promoted from Customer Service Manager to General Manager within 5 months of commencing employment