o Builds sustainable relationships and engages clients by going the extra mile. o Identifies client's needs, clarifies information, researches issues, and provides solutions and/or alternatives. o Triages incoming calls and queries and issues related to application use and function. o Provides instructions and support to guide clients through the problem-solving process. o Asks questions to determine the nature of the problem. o Escalates complex issues/concerns appropriately. o Responds to queries from clients frequently either by internal systems, phone, or via email. o Follows up with clients regularly and shares updates until issues have been resolved. o Documents appropriately the initial queries and subsequent actions taken.

o Manage the day-to-day operations of our Anesthesia Program. o Extract case log data from Excel spreadsheets and analyze for future planning.o Implemented electronic documentation project eliminating paper for existing alumni fileso Experience utilizing Qualtrics, metric tools and Google schedulingo Recommends standards, procedures, and process improvements.o Assists in supervision and gives direction to students in accordance with the accrediting. o Oversees the coordination of the recruitment, orientation, onboarding, and graduation processes; facilitates the evaluation process; prepares and maintains documentation for program accreditation and legal documentation. o Supports ongoing program quality management initiatives. o Provides budget oversight and invoice management. o Advanced knowledge and proficiency in computer software applications including Word processing, Excel spreadsheet/database, electronic Google calendaring/scheduling systems, and web-based applications.

o Managed day-to-day operations of site, supervising the reception staff as well as an administrative assistant for the entire office. o Direct supervision to staff, orientation, and training. o Reduced expenses by eliminating temporary staff and hiring Mayo Clinic employeeso Executive-level schedule management for multiple leaders, including organizing multidisciplinary committee meetings, corporate governance meetings, and coordinating multi-state travel. o Support troubleshooting and research to determine root causes of issues delivering measurable outcome.o Provide site expertise for multi-functional devices and oversee equipment installations & primary communicator relations with external vendor, agent, internal stakeholders, broker liaison, physicians, leadership, and patientso Facilitates the coordination of projects including financial analysis, problem-solving, and team collaboration with various project assignments. o Strong Microsoft Suite software knowledge; Word, PowerPoint presentations, Excel including pivot tables/charts and Adobe Pro. End-to-end strategic business consulting and management project with the closure of Health Tradition Health Plan at the end of 2018 as a Subject Matter Expert.

o Ran reports, compiled data and analyzed revenue reports regarding rejected and denied claims & write offs resulting in a reduction in outstanding claims/write offs, claims processing and provider records and a variety of benefit plans. o Reduced the number of incoming rejected and denied claims by 60% within first yearo Support claim workflows and configuration between EMR system and supporting applications.o Specialized knowledge of the health and utilization management data, eligibility and claims data systems, and multiple Medicaid programs and policies. Investigated trends and create root cause analysis and data analysis, specifically HMO experience.o Experienced in identifying, recommending, and implementing transformation, including new staffing models, organizational structure, throughout, workflow, and skill/task alignment. o Presenter of development of findings and recommendations to rounding leadership team; Subject matter expert. o Intermediate medical insurance knowledge of codes and acronyms.

• Scheduled patient appointments on providers schedules in all clinical departments• Performed clerical tasks including computer skills and office equipment• Added new patients into current medical record system• Loaded new insurance for patients on account• Responsible for inbound and outbound calls to patients