To operate a reception service that promotes a positive image of the school and to provide administrative support for the school. Work as part of a team to provide a high quality service and to maintain customer care as a principal part of service quality. To act as a point of contact for all school enquiries either by telephone, email or face to face and contribute to the smooth running of the school reception. To arrange meeting room facilities as and when directed. Locate pupils in lessons to pass on urgent messages from parents and/or teaching staff. To record and sign visitors in and out of the school, issue visitor passes where necessary. To support Leadership Group call out system. To type documentation as required and update telephone list. To ensure that the reception area is kept tidy, informative and welcoming to visitors at all times and report through any repairs or faults. Manage front gate access to site, report any concerns to premises team. Adhere to protocols for students leaving site. To photocopy documents and materials as directed. To take initial contact details and pass to appropriate member of staff. To act as a contact for the caretaker/site assistant. Telephone 999 for emergency service attendance when requested in an emergency situation. Provide routine clerical support e.g. photocopying, printing, filing, faxing, emailing, complete routine forms. To search information and data input information into school systems. Undertake typing and other IT based tasks. Sort and distribute mail. Produce mail merge letters and literature as required. Undertake routine administration. To provide cover for the Welfare office when required.

Responsible for all invoice and staff expenses entries into Oracle. Ensure these are correctly coded and authorised as per internal guidelines, and that invoices are scanned and stored weekly. Deal with cost-centre Manager/Supplier queries and escalate as necessary. Ensure Supplier Queries are dealt with in a timely manner. Aged Creditors produced monthly and statements fully reconciled. Bank reconciliations completed daily. Process weekly payment runs. Train and look after any Temporary agents and work experience staff. Any adhoc duties given by Accounts Payable Manager.• Managed the post and the accounts payable inbox. Responsible for managing these tasks and ensuring actions were allocated to team members. As the main person to input the invoices, I managed both tasks full time to allow other team members to concentrate on other elements of their roles.• Improved the efficiency of the team by reducing the need for overtime by streamlining work and ensuring personal time was managed well

Responsible for all invoice and staff expenses entries into Oracle. Ensure these are correctly coded and authorised as per internal guidelines, and that invoices are scanned and stored weekly. Deal with cost-centre Manager/Supplier queries and escalate as necessary. Ensure Supplier Queries are dealt with in a timely manner. Aged Creditors produced monthly and statements fully reconciled. Bank reconciliations completed daily. Process weekly payment runs. Train and look after any Temporary agents and work experience staff. Any adhoc duties given by Accounts Payable Manager.• Managed the post and the accounts payable inbox. Responsible for managing these tasks and ensuring actions were allocated to team members. As the main person to input the invoices, I managed both tasks full time to allow other team members to concentrate on other elements of their roles.• Improved the efficiency of the team by reducing the need for overtime by streamlining work and ensuring personal time was managed well.

Responsible for handling customer contact by phone, live chat and email. Ensure prompt resolution of customer questions and problems. Develop expertise on Orbis and Avaya systems to handle customer calls and ensure resolution. Make and track adjustments to customer accounts using Excel to manage this process. Maintain files and correspondence on customers. • Created new training manual for Customer Services Department.• Sound knowledge of betting rules and Ladbroke policy.• First line technical support for Ladbroke racing and interactive sites.• Training new agents and work experience staff. Run online tests for interviewees.• Set my own objectives in the role with only minimal input from line manager.Customer Services Quality Analyst June 2005 - June 2007 Responsible for recruitment, telephone Interviews, and on line tests for interviews. Prepared and ran training courses for new agents including managing new agents time keeping and absence. Prepared brief for new products and procedures. Managed time keeping report; completed the timesheets for all customer service staff, all departmental reports. Created a rota for agents to ensure staffing levels are adequate. Meet and greet all visitors. Dealt with Customer services calls, emails and live chat as required.Customer services assistant June 2000 - June2005 Meet targets set by my Team Leader. To work as part of a team to ensure all the needs of our customers are met.• Developed and led the Investigations team. Managed all the pending folders and called the customers back with the resolutions, responded to all letters and comment cards. Telebet Agent February 1999 - June 2000Responsibilities: To answer calls promptly. To take customers bets accurately. Adhoc duties set by the Supervisor when necessary