- Worked collaboratively across MLSE LaunchPad, MLSE Foundation and MLSE teams where my organization operation expertise was an asset, such as Raptors Hackathon event and Change The Game event.- Led the membership services department in all forms, onboarding, program registration and communication. Also, managed supporting resources, including policies & procedures, data management, and feedback collection and reporting. - Led the member services communication strategy around program… Show more - Worked collaboratively across MLSE LaunchPad, MLSE Foundation and MLSE teams where my organization operation expertise was an asset, such as Raptors Hackathon event and Change The Game event.- Led the membership services department in all forms, onboarding, program registration and communication. Also, managed supporting resources, including policies & procedures, data management, and feedback collection and reporting. - Led the member services communication strategy around program registration and facility updates, leading to an increase open rate of 27%.- Supported in connecting the pathways between MLSE LaunchPad, MLSE Foundation and Community Sport through my work of managing MLSE LaunchPad member database and youth opportunities. - Supported the creation of a youth engagement strategy that focused on youth recruited into programs, increased memberships, retention of active members and building community connections. For example, 212 registered members from Fall came back for Winter 1. - Hired and coached part-time staff where I managed a staffing budget, HR administration, scheduled based on facility needs, completed performance reviews and check-ins, and projected managed tasks. - Developed and created a process to report on program registration, new memberships, and member experiences. - Chair of the MLSE LaunchPad Joint Healthy Safety Committee, where I worked on policies and procedures, managed the re-open project tracker and returned to play materials. Also played a key role in all COVID-19 response policies and procedures to keep the facility safe. Show less

- Lead and implemented youth outreach activities at local high schools to bring awareness to the museum’s Youth Collective volunteer program.- Supported the growth and effectiveness of Youth Collective to have a stronger youth voice in museum programming. - Managed the creation of all camp programming and worked collaboratively with colleagues. Also created all promotional material copy and digital assets.- Managed multiple priorities for museum programs, such as assessing the… Show more - Lead and implemented youth outreach activities at local high schools to bring awareness to the museum’s Youth Collective volunteer program.- Supported the growth and effectiveness of Youth Collective to have a stronger youth voice in museum programming. - Managed the creation of all camp programming and worked collaboratively with colleagues. Also created all promotional material copy and digital assets.- Managed multiple priorities for museum programs, such as assessing the effectiveness of youth engagement initiatives, customer service, rental bookings and general administrative duties. Show less

- Assisted with youth outreach activities by going to community centres to speak about Claireville Day Camp to get sign-ups. - Worked collaboratively with staff and assisted them with any customer concerns, scheduling and planning of events. - Developed camp training manuals and sessions based on City of Toronto policies and procedures.- Managed multiple communication priorities such as: responding to general Claireville camps emails, answering direct calls, and creation of camp… Show more - Assisted with youth outreach activities by going to community centres to speak about Claireville Day Camp to get sign-ups. - Worked collaboratively with staff and assisted them with any customer concerns, scheduling and planning of events. - Developed camp training manuals and sessions based on City of Toronto policies and procedures.- Managed multiple communication priorities such as: responding to general Claireville camps emails, answering direct calls, and creation of camp brochure packages. Show less

- Developed outreach initiatives and community partnerships to recruit twenty new speakers across Canada. - Marketed outreach to over sixty schools and universities through emails and cold calls.- Assisted in coordinating over fifteen hundred volunteer speakers and speaking engagements through a CRM database.- Managed website updates and the creation of new program content. - Created content for the program’s social platforms: Instagram, Facebook, and Twitter.

- Developed community engagement skills through outreach events to over fifty schools, camps, and profit and non-profit organizations across Canada.- Researched potential partnerships, assisted in solidifying eight impactful partnerships, and was lead contact with them.- Promoted and spoke on behalf of Historica Canada at conferences and community events. - Assisted in financial tracking of the $1.2 million budget and created mini budgets for outreach trips.

- Handled visitor experience for the front desk during the heaviest business hours. - Customer service duties included solving problems, answering inquiries and tickets, and handling cash.- Sales of yearly memberships and guided customers through the signup process and benefits.

- Facilitated youth visitor engagement by using specimens, discovery boxes and activity stations.- Provided a safe and welcoming environment for museum visitors and young children.- Assisted volunteers with programming during the high season.

- Researched material on 19th-century Canadian social history to write an interpretative plan.- Delivered museum programs and services such as public tours and school tours. - Assisted with creating content for the museum’s social platforms, such as Facebook and Twitter.- Assisted with instructing and curating an art exhibit with a community youth ESL class.

- Planned interactive, hands-on activities for over a hundred campers each bi-weekly session.- I was the immediate supervisor of ten staff to whom I provided leadership, support and feedback. - Administrative duties for Adventure Camp were inventory tracking, parent surveys, forms tracking and ordering materials.- Developed camp training manuals and training sessions based on City of Toronto policies and procedures as part of the Senior Staff team.