I am responsible for the operation of the LMS program at Bayhealth. This includes the planning, execution, and monitoring of all projects that involve the LMS. I own the growth and development of my team of LMS Administrators and oversight of workload distribution. I am responsible for data integrity and system performance. In this role, I lead our competency center project and am responsible for the implementation, development, and management for initial and annual competencies. This includes leverage the LMS and it's products to support goals and documentation. I conduct compliance reporting for all education tracked in the LMS education and providing records for audits, accreditation surveys, and other requests. I serve as the liaison between Bayhealth & HealthStream to ensure maximized utilization, working closely with account representative on budgets, contracts, and license usage/tracking, as well as HealthStream specialists for strategic planning, program implementations, and complex troubleshooting.

I maintain all responsibilities held under the Education System Specialist role, with an increased focus on project management & implementation, education planning, budget/contract management, and oversight of our internal LMS team & workload distribution. I ensure daily and on-going projects are completed on time and within budget, while upholding data integrity within the LMS. In addition to the responsibilities in my previous role, I am accountable for the implementation of and continual management of our electronic competency program for nursing and ancillary areas for new, on-going, and annual competencies. I conduct compliance reporting for all education tracked in the LMS education and providing records for audits, accreditation surveys, and other requests. I serve as the liaison between Bayhealth & HealthStream to ensure maximized utilization, working closely with account representative on budgets, contracts, and license usage/tracking, as well as HealthStream specialists for strategic planing, program implementations, and complex troubleshooting.

I manage the HealthStream Learning Management System for entire Bayhealth organization. This includes oversight and daily management of the application (imports, account management, assignments, course development). I serve as the liaison between HealthStream and Bayhealth, including basic contract management & budgetary monitoring, and the promotion, implementation, and management of various HealthStream specific products (Easy Scan, RQI, Checklist Management, EBSCO NRCP). I lead project planning of all LMS related activities for organization wide and unit/department specific educational initiatives, orientation, annual mandatory education, and specific programs (ie EPIC, RQI, HeartCode). I work with SMEs to create interactive and engaging learning activities, including online courses/video learning using SCORM instructional design software (Lectora, Captivate, Camtasia), incorporating adult learning theories and competency models.

Performed customer and support services for patient, staff. and community education initiatives in a busy office setting. Primarily assisted the HealthStream Administrator with data entry, large projects, and system maintenance. Completed class registrations for various classes (Labor & Child Birth, CPR/AED/First Aid, BLS/ACLS/PALS, etc.) Performed additional support tasks included scheduling room reservations, logging diabetes consults, answering main department line phones, and other support services as needed.

Served as the primary registar for patient registrations in a fast-paced physician office. Other responsibilites included multi-tasking of daily check-in and check-out of patients, speciality appointment scheduling, maintenance of physician/patient schedules, insurance referrals/authorizations, processing prescription refills, filing, chart preparation and insurance verification, answering phones, and patient lab/report result organization.

Completed two intern rotations as part of my undergraduate studies. First rotation was with the ICU/CICU manager where I received a well-rounded introduction to the clinical healthcare setting, specifically a critical care nuring area. Attended daily meetings and shadowed managerial tasks from scheduling, budgeting, personnel issues, and patient issues. Performed chart audits and other clerical duties. Second rotation was with the Inpatient/Outpatient Rehab PT/OT manager. Recevied exposure to the outpatient healthcare environment, including off-site clinics, and attended various types of leadership meetings (including LDI) and shadowed the facilitation of staff meetings, interviews, and outpatient scheduling and personnel issues. Both experienes provided a well-rounded experience of both inpatient and outpatient healthcare settings and the various managerial challenges and expectations within each specialty.

Receptionist in a busy Nursing, Health & Human Services Department, answering phones and greeting guests/vistors. Provided exceptional customer service and guidance for current and potential students. Responsible for knowing registration procedures and requirements for all programs within the department. Additional responsibilities included maintenance of CPR and immunization records for nursing students for clinical rotations, completion of support work request orders and copy request orders, and track expense reports.