•Stand-alone Level 1 IT Support for oral surgery practice with 7 locations and 12 surgeons•Troubleshoot and test new rollouts of software from development team•Manage schedule for CEO across multiple online meeting platforms•Onboard new consulting clients by completing contracts, establishing a connection within their internal system, etc. •Deliver technical training to internal staff and external clients•Regularly audit and update CRM•Support and address customer inquiries regarding internal software (Practice Pilot, Snapshot Pro, My Patient Exchange)•Marketing duties including internal communications, conducting customer research, and tabling at conventions•Administrative tasks as required including capturing MoMs, overseeing outside vendors, etc. •Support staff of oral surgery practice when needed. (i.e. surgical assistant, front desk representative, IT support)

•Greeted patients professionally, both in person and on the phone, at Penn Medicine's official therapy provider•Executed new patient data entry and updated medical records as needed•Authorized visits and verified benefits prior to patients' arrival•Optimize schedules for patients and 10 therapists•Manage inventory for clinic and front office•Administrative duties as required, such as scanning, faxing, and maintaining compliance logs