•Dashboard, report creation and ownership of IT metrics in ServiceNow for Sr. Leadership utilization. Assist with end user utilization to create personalized dashboards and reports•Defined and Implemented complete inventory of IS services and offerings into ServiceNow to ensure accurate reporting and incident labeling•Configuration Management of ServiceNow tool, running day to day IT services and database management of requests and incidents •Planned 2020 Hack-a-Thon event with week-long presentations and a team hack event, including promotion throughout various functions•Assisted with creating a learning plan for new employees to ensure smooth onboarding for future new hires

• Developed & maintain PowerBI reporting to drive a successful split from DuPont, helping to create the new Dow• Provide support and metrics to customers post Go-Live to ensure a smooth transition between companies during Hypercare• Improved upon current reporting to engage employees and drive completions of training & security verification within company wide applications through the development of gamification, driving end user engagement• Collaboration with leadership to develop a portal where all reports within the organization can be easily accessed and utilized, along with mobile capabilities• Creation of new metrics to assist with transparency among the organization, leading to higher customer satisfaction• Comprehensive reporting throughout project life cycle, ensuring end to end transparency• Active member of IS Rotational Program planning committee, helping lead and engage members through the planning of social and professional development events

• Administration and oversight of day-to-day real estate contracts, database administration/development, documentation processing and procedural development. • Audited retail store database for lease accurate and landlord data accuracy for review with Sr. Leadership.• Audited real estate property list for accuracy. Updated BIG real estate database and cross-referenced tax lists for payment.• Share point database administration. Managed team procedure updates and posting for distribution. • Tableau dashboard creation. Creation and oversight of a new dashboard for divisional real estate organizations to manage space more efficiently.

•Customer Service Cashier and Deli Associate•Managed and enforced federal food service and safety regulations•Escalating responsibilities in a high volume high-stress retail environment•Coached and trained new associates

•Trained and accredited Life Guard •Maintained constant surveillance of patrons for life safety •Provided emergency care and treatment as required•Managed pool rotations and safety management•CPR/AED/ First Aid certified