Amanda Blaise Email & Phone Number

Product Development Specialist, Spain & Portugal

Fort Washington, Pennsylvania, United States

Act as a liaison between the vendor, product buying, and customer service teams on resort relocations, denials, construction notifications and other destination updates to ensure necessary details are communicated to the client quickly and effectively. Maintain all tours and transfers including yearly contractual updates and rate changes as needed. Plan and execute DMC changeovers by creating a guideline for all departments to ensure deadlines are being met while also building the new product for the website. Audit price match booking submitted by agents; investigate large discrepancies and re-request the reservation under applicable rates if possible or work with the resort to determine the cause and negotiate a lower rate to offset the loss and recover profit. Maintain master database and send weekly recaps for resort, tourism board and marketing promo codes. Research contract errors, maintain and provide loss reports.

Primary duties include ensuring that all contracts and specials are implemented according to the specifications provided by hotel partners and product managers. Duties include ensuring legal compliance and rate accuracy via reading, interpreting and loading vendor contract and specials while maintaining rate accuracy.

Handled the processing of new reservations, price matches, all changes and cancellations with high level of accuracy. Acted as a liaison for insurance vendors. Provided quality control ensuring accuracy and preventing profit loss.

Duties include: Answering high volume of inbound calls, addressing and resolving questions and concerns regarding reservations in a timely and efficient manner.Quote and process changes and cancellations.

Provided administrative support for the Project Managers and Estimators. Duties included: Preparation of all AIA contract documents, as well as submittals for various ongoing projects. Preparing and sending bid documents and plans to subcontractors. Preparing bids and attending bid openings for all projects that the company is currently bidding on. Updating and managing client database. Coordination of all incoming and outgoing office communications.

CSR II duties include: Managing day-to-day operations of Dal Tiles’ east coast regional accounts including The Home Depot, Home Depot Supply, and The Expo Design Center. Processes and completes standard volume of orders in a timely and accurate manner while enhancing sales when appropriate. Manages service relationships with new and/or existing Home Center or Distribution Customers. Addresses and resolves customer complaints, as well as answering general questions about the product. This position also includes administrative duties, such as order entry, preparing reports and training new employees and CSR level I associates.