Amanda Traeger Email & Phone Number

• Processed payroll for multiple units to ensure team members were paid accurately and on time.• Successfully maintained data accuracy through a series of audits throughout each year to ensure job data was up to date.• Ensured compliance regulations were adhered to according to the Delaware North standards and advised units if anything was found to be out of compliance and trained on the proper process.• Created and trained on job aids to help cross-train multiple subsidiaries in PeopleManager transactions to assist with PeopleAssist processing.• Worked closely with the HRM, GM, etc. to ensure quality and consistency of hires and data processing.

Buffalo/Niagara, New York Area

• Assist associates in overcoming their technological challenges during password resets, course completions, document retrievals, and operating system usage. • Complete daily and monthly reports containing information pertaining to WOTC, Unemployment, and Service Awards. • Create and carry out department solutions and procedures for current and incoming associates to refer to while completing associate calls. • Proficiently utilize Delaware North systems and applications, find system workaround processes when needed to assist callers and myself in daily requests or tasks. • Senior associate on the customer service team. • Assist with new hire training. • Customer service and data administration team subject matter expert for PeopleSoft (PeopleManager), TimeManager (Kronos), HR Helpdesk, One Note, Equifax Compliance Center and SABA systems.

Amherst, Ny

TEMPORARY POSITION: • Contact users daily to start and finish the migration process• Remotely connect to users computer and migrate them from Outlook to Lotus Notes• Set up their mobile device with application to view email

Latham, Ny

• Answer 70+ phone calls from Health Care Providers and supply information that answers their questions successfully• Quote health care benefits and give a clear understanding of what a patient is eligible for• Keep up on time metrics and make sure my calls are completed in a timely manner and professionally

Erie, Pennsylvania Area

• Met with 10 customers daily to go over their account and see where Grainger could be of assistance• Traveled from Erie, PA to Buffalo, NY daily to acquire new customers and discover the needs of their business• Gained much knowledge in the industrial field and how to handle situation based events

Buffalo/Niagara, New York Area

• Exceeded monthly and quarterly quotas while maintaining top attachment rates, and Promoted to Windows Phone Instructor for all employees and writing a weekly newsletter to all employees of store• Ran workshops for the public on a daily basis and taught them about Microsoft Services and Products• Business Sales team advisor• Earning daily and monthly MVP awards

Niagara Falls, Ny

• Hooked up patients to equipment needed to run studies properly• Ran 3 studies nightly, making sure all vitals are watched closely in case of emergency needs• Made sure all of the rooms were clean, beds were made, and the patients coming in were comfortable

Amherst, Ny

• Hooked up patients to equipment needed to run studies properly• Ran 3 studies nightly, making sure all vitals are watched closely in case of emergency needs• Made sure all of the rooms were clean, beds were made, and the patients coming in were comfortable com

Albany, New York

• Received 50+ inbound calls to set up cable, internet, and telephone services• Qualified customers for the right package based on their needs• Discovered needs and wants by asking questions• Upsold to customers when they called in ie: Movie Packages, Home Security, Recording Devices, etc