Amanda Boos Email and Phone Number

Student Finance Advisor– Determine and provide financial aid information, customer service, oral, written, and spoken communication excellence. Coordinate all activities with current and perspective personnel. Assist colleagues with problems as they arise. Report directly to: finance manager and director of finance, effectively supporting the university’s mission by managing critical personal information. Utilized problem solving skills to develop creative solutions to student issues. Conduct team meetings to disseminate information relating to the company mission. Mentor new hires on the team to ensure a smooth transition from the training environment to the work environment. Assist team members with questions and student issues. Under minimal direction, perform additional responsibilities for other teams when assigned by the manager. Continually assist with additional responsibilities within the team by way of double covering vacant teams or assisting team members with their workload. Proactively review accounts and provide solutions to prevent future issues. Conducted student financial orientation to explain federal and financial documentation. Facilitated student finance intake process ensuring compliance with university financial policies and procedures. Perform research in response to inquiries and concerns regarding student financial matters. Regularly inspect student accounts performing account reviews including reconciling aging accounts, verify accounts are cleared, perform adjustment and payments, monitor collection activity payment transactions. Mentor colleagues on achieving goals both personal and professional. Promptly answer phone calls to address student issues. Problem solving with other student advisor colleagues on various issues as they arise. Develop work-centered self-improvement strategies. Provide computerized technical support to students.

Ad Set Supervisor – Provides oversight and responsibility for the performance and operation of the ad-set team. Oversee performance on a daily basis, to ensure functionality, utilization and availability. Effectively manages staff such that departmental standards and expectations are realized. Ensure workload planner has been completed properly and display workload has been equitably assigned to employees. Ensure all equipment is fully operational. Identify the appropriate sale signage for the ad set located on Workload Calendar & Signage Hierarchy. Prepare workstations for each team member to include the following: ad signs, RF Unit and Toppers. Personally inspect all floor units ensuring proper display accuracy. Utilize webpage to reprint requested signs and distribute to associates by department. Report any ad issues to opening manager. Provided instructional coaching and new hire training to approximately 5 employees to ensure completion of all required assignments.

Office Manager/Human Resources Assistant – Responsible for organizing and coordinating office operations and procedures in order to ensure organizational effectiveness and efficiency. Report directly to the Director of Business Development and CEO. This includes maintaining office services and efficiency, supervising office staff and maintaining office records. Receive confidential personal information and personally offer solution maintaining confidentially  Receive and accurately transmit information received through a high volume of telephone calls  Maintain licensing and HR Files, including federal documentation and personal medical files Accurately maintain the employee data base Type and produce documents using company standard formats Developed Microsoft Word document templates to ensure proper routing to appropriate personnel Screen and effectively hire perspective individual for employment  Maintain daily schedules and appointment calendars for the CEO, COO, and Director of Business Development  Schedule interviews for perspective candidate employees Communicate with other office personnel using various communication media Retrieve, send and distribute faxes Maintain attendance records for employees Open, read, annotate, prioritize, and act on a significant volume of mail Arrange business meetings and/or luncheons Update employee handbook and safety manual as needed Coordination and conduction of New Hire Orientation Administer Workers Compensation Claims

Under direction, provides high level administrative assistance to a department head; performs a full range of varied complex, sensitive, highly responsible, and confidential office administrative, secretarial, advanced clerical, and programmatic support functions of a general or specialized nature with only occasional instruction or assistance; exercising judgment and initiative, relieves department head of technical, as well as general administrative details; serves as a liaison with other departments and staff. Administrative Coordinator: Developed national reports to compare local branch results with national trends Prepared and maintained retail trending reports nationally Prepared and maintain national Sales Performance records Department Assistant Prepare and maintain monthly reports regarding the number of sales associates within the department  Personally developed Excel spreadsheets to effectively track monthly sales reports Implement corporate strategies to increase company revenue  Research transaction discrepancies for retail employees Provide VIP customers with prompt information and customer satisfaction Assist Retail Staff in planning rewards program for employees when metrics were achievedCommercial Clerk Responsible for entering time sheets into payroll tracking system Maintain financial reports for Regional Staff Develop travel itineraries for Regional Staff Order supplies to ensure employees had basic material on hand to perform daily work functions Prepared and maintained monthly number of department sales associates  Utilized Excel spreadsheet for report monitoring