Amanda Borlin Email & Phone Number

Cleveland, Ohio, United States

• Led and assisted in the analysis, marketing, and deployment of consistent Agile methodology to 200+ IT employees
• Developed digital training, change management videos and communication plans for technology selection process and vendor management
• Managed and developed communication for reinforcing a global change regarding 300 plus retired general ledger codes
• Collaborated on a high-performance team that focused on global improvements supporting remote work opportunities, improved office space utilizations and benefits, and employee technology assistance

Cleveland, Ohio, United States

• Partnered with internal clients and stakeholders to define milestones, deliverables, and determine gaps to convert 60% of the global sales force from the legacy Siebel CRM to Oracle Cloud CX Sales platform
• Led the process analysis, development support and training deployment of Oracle Engagement Cloud (OEC) sales automation to 41 teams in 2 years
• Completed data mapping analysis for integrations between multiple platform environments
• Supported regression testing and system testing for software releases
• Partnered with development team to analyze current business processes, determine gaps and define requirements for implementation of custom tiered opportunity management solution
• Joined with various teams to load and test data in our Orders Data Mart, improved SQL, and legacy ERP skills

Mentor, Ohio, United States

• Communicated with employees to determine usage of specific reports for reporting simplification project, to then focus on report consolidation and improvement
• Analyzed gaps between current and proposed requisition process, coordinated with the system vendor to configure test environment
• Joined with various teams to load and test data in the Orders Data Mart, improved SQL and MSS skills
• Compiled and analyzed months of tickets to investigate process improvement, and brainstormed with the team to review findings and the importance of data integrity

Cleveland, Ohio, United States

• Generated attention for the Buy America Act Campaign through the creation of brochures, webinars, and Google Ads
• Compared competitors websites to Lincoln Electric’s to determine updates needed to cater to the user experience
• Utilized SAP system to check inventory status on certain product lines at various plants/locations
• Exercised excel knowledge to track and verify sale offices and distribution centers contact information
• Analyzed product information sheets on the welding equipment side to develop tag lines and market products

Beachwood, Ohio

• Created Google Adword Pay-Per-Click advertisement campaigns, tracked performance and made adjustments based on Google reports
• Conducted market research analysis among main competitors; compiled final spreadsheet report
• Researched and analyzed SEO rankings, and identified multiple opportunities for increased visibility and placements
• Created detailed report on step-by-step procedures for future implementation

Solon, Ohio

• Worked summers from June 2009 - August 2012
• Conducted data quality analysis within CRM system
• Updated contact information and notes, and re-established customers into sales pipeline for service, support or re-order opportunities
• Processed customer orders to shipping department
• Conducted cold calls to companies in regards to EMC data storage systems