Amanda Boston Email and Phone Number

Focus is Pharma manufacturer relations and services

Creating and performing and loading prior authorizations for PBM Medco / ESI. Then was lead over the reauth for both Medical and Drugcard claims.

Managing a constantly growing and changing contract with manufacturing clients .

Frontline employee Emerging Leader Series (ELS) participant thats moving into an interim Supervisor assignment and responsible for day-to-day operations of a team of associates in Patient Services or Pharmacy Operations for a temporary basis ranging from 3-6 months in duration. I will be performing a higher level job, and will no longer perform my prior, lower level job until the interim assignment is completed. I function somewhat independently; but, will have access to various resources such as training, mentoring, coaching, etc. on a regular basis. I've moved into supervisory emerging leader interim job assignment . Responsible for monitoring team productivity and performance standards to ensure standards are met, and adherence to corporate attendance and employment policies. Works with Manager to develop policies, procedures, and the business work plan for the team. Recognize and recommend operational improvements. 1. Manage team of associates to promote a working team environment and ensure best practices are shared. Works to develop employee's skills, evaluates performance and provides feedback. Oversee resolution of employee relations issues and performance standards, productivity and service standards. Conduct hiring, training, and evaluation of staff in partnership with the next level of management. 2. Provide on-going coaching to each associate on my team concerning quality, reliability, accountability, and productivity. Ensuring service levels and performance guarantees are met. 3. Work with Manager to implement strategic business work plan goals. Track and periodically report progress to management. 4. Assist in development of programs and process improvements to enhance the level of internal and external customer service provided. 5. Serve as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve and ensure timely resolution. 6. Special projects as assigned.

Previously Owned by WellPoint - Precision Rx

• Trained in electrical work, decals, riveting, and operating large machinery for semi trailer production at Wabash National Manufacturing LP.• Ensured a safe work environment by following all safe job procedures and maintaining high quality standards.

* Front desk, receptionist position. * provided patrons with information on circulation policies* responsible for end of the day closing* provided in office and online assistance for patrons on their searches. * Responsible for storage and retrieval of extensive map collection for earth and atmospheric science building.

• Influenced customer orders through strategic sales and marketing calls at Teleservices Direct.• Recorded and processed customer orders to ensure seamless transactions.• Collaborated with team members to optimize sales strategies and drive revenue growth.