Amanda Boyd Email & Phone Number

Dallas, Tx, Us

• Create and document processes related to daily, quarterly, and annual tax processing.• Serve as a change agent to identify gaps and support implementation of processes and procedures.• Perform and document Root Causes Analysis and implement remedial procedures to close gaps.• Review employees’ cases for quality and accuracy.• Train, mentor, and complete annual reviews for direct reports • Create, review and manage project plan.• Project manage and participate in quarter end processing for all unemployment and withholding tax jurisdictions.• Work closely with Development and compliance teams deliver support and efficiency to the entire payroll tax process.• Manage audit tasks and controls required for the annual review.

Dallas, Tx, Us

Lead morning huddle meetings for team members to discuss objectives and workflow.• Plan and set timelines for team members to meet weekly, monthly, and quarterly reporting deadlines.• Maintain weekly score cards. • Coach, train, and manage team members, including review and approval of weekly timesheets.• Manage the timely handling and resolution of customer and tax issues, including case escalations.• Review employees’ cases for quality assurance and accuracy.• Work with IT and development department to ensure tax compliance for quarterly and annual filings.• Established and maintain relationships with customers and internal teams to ensure delivery of high-quality services and products.• Adhere to security protocols to safeguard confidential, proprietary, and customer data.• Work with agencies to ensure file compliance and test new formats.• Investigate and resolve system related issues and support company by escalating to corresponding internal system.

Dallas, Tx, Us

Provide outstanding tax service supported by research and resolution of tax notices and escalations for government jursidictional agency accounts. Facilitate timely submission of accurate tax deposits and reports in collaboration with payroll agents. Respond to cases according to stated department expectations to ensure achievement of KPIs and SLAs. Leverage strong knowledge of multi-region tax jurisdictions to analyze data and solve issues. Key Contributions :• Reduced Principal & Interest (P&I) payments by 4%.• Enabled team to exceed company and department goals through strategic leadership and training.o Coached team on prioritizing customer service issues to ensure total satisfaction across accounts. o Minimized customers’ penalty and interest rates by assisting team members in complex case issues.• Rapidly resolved customer account issues by liaising between customer and government agencies.

Dallas, Tx, Us

Played vital role in customer-focused operation with responsibility for solving complex payroll tax issues for federal, state, and local tax agencies. Effectively supported critical function for payroll business by working closely with payroll agents on correctly and productively completing payrolls and resolving emergencies. Served as key liaison between client companies and government agencies throughout payroll tax processing cycles. Key Contributions:• Demonstrated outstanding customer service, financial, analytical, and computer skills combined with a mentor and educator mindset to identify and drive process improvements. • Empowered sales representatives to acquire and retain customers by answering questions related to payroll, tax filing, and associated processes, including updates/changes to tax rates. o Led conference call sessions to generate and qualify potential customer leads and explain daily processes.

Utilize multiple software testing approaches and types to certify functionality, reliability, and quality of applications, principally at GUI level. Validate escalated bugs, track/report defects with JIRA, perform data validation with SQL queries, and maintain accurate defect backlog. Translate business requirements into test cases, conduct compatibility and API testing, and use Postman API platform to create collections and run calls. Key Contributions :• Designed test cases and scenarios to facilitate and perform black-box testing for mobile and web applications.• Hand-selected to participate in weekly QA status meetings to share regular updates during regression and system testing cycles, latest trends, bug fixes, findings, and new builds.• Collaborated cross-functionally to resolve technical problems to ensure applications met requirements and quality product standards. • Trained new hires in company software and team culture integration.

London, Gb

• Full management responsibilities of all equipment assigned to account.• Demonstrates leadership responsibilities with fellow employees by effectively training new hires, completing company paperwork, and meeting company goals.• Work with customers to understand their transportation needs while delivering the value proposition of Hertz.• Looks for key opportunities to increase sales, efficiency, and customer satisfaction within the company.