Amanda Braybrook Email & Phone Number

Winnipeg, Canada

Manually tested new features and reports to ensure they were functioning as expected from a user point of view and free of bugsCollaborated with Project Managers and Software Developers on new features and improvements within an existing systemDesigned and created under interface prototypes with input from users, Project Managers and Software Developers using Microsoft Excel, Balsamiq and GreenshotInteracted with a large Oracle SQL database to specify required data, conduct testing and create scriptsCreated user documentation for new features and procedures in both written and video mediums using ClickLearn, StepShot and Microsoft WordContributed to meetings for training on new features and tools, requirements gathering and managing project timelinesDocumented project specifications and requirements using Confluence and JiraActively sought out training in other systems, technologies and departments within the organization to broaden my understanding of the business and improve my ability to communicate with users

Winnipeg, Canada

Choreographed shows using family (1.4g) fireworksCompleted training for Transport of Dangerous Goods and Display Assistant certificationActively sought out information on new products, show design ideas, and safety.

Winnipeg, Manitoba, Canada

Elicited feedback from employees, resulting in higher employee satisfaction and more positive customer experiences.Collaborated with the property department on the layout of a new location, resulting in a layout that was ideal to the space and the prevention of issues that were missed on blueprints.Applied organizational and problem-solving skills on daily basis in an environment that required constant adaptation, which contributed to my reputation for high operational standards.Adapted company merchandising standards to the needs of individual locations and trends, resulting in ideal exposure for top-selling items and special promotions.Independently identified gaps in my leadership skills, and actively sought advice and resources to close those gaps and find a leadership style that fostered a collaborative and motivated team. Handled administrative duties including, but not limited to: scheduling, written communication, reporting, inventory management and reviewing store-level accounting.Trained assistant managers & supervisory staff to run a store to company and personal standards.

Responsible for hiring and orientating new employees and supervisory staff.Consistently created staff schedules that were in line with budget and operational needs.Oversaw purchasing of inventory, ensuring that store buyers were trained and following established standards.Communicated company directives to team members and management.

Delivered a polite and friendly customer service experience.Responsible for updating store merchandising to company standards.Purchased inventory on a store level, ensuring local and national inventory met customer demand.Completed shipping and receiving duties, keeping in mind supplier deadlines and requirements.Key-holder duties including, returns, voids, safe & cash management.

Delivered a friendly & polite customer service experienceAssisted with operational tasks, such as merchandising, product RMA’s & stock transfers.Constantly required to achieve set targets regarding sales performanceCompleted multiple online sales & product knowledge training sessions

Business Technology Management

High School