Amanda Breneman Email & Phone Number

As a product manager, I provide professional call center solutions to a variety of customers using Automated Call Distribution (ACD) concepts. I recently managed a successful project that migrated over 375 call flows from a legacy platform to a new contact center environment within the given scope, schedule, and quality constraints.I have a strong background in computer science, having graduated with a B.S. degree from Principia College. I also have extensive experience in Agile project management, having coordinated bi-weekly software deployments for a lease/loan pipeline tracking tool and facilitated my team's transition to Agile by implementing best practices and ceremonies.I am passionate about problem solving and leading teams to deliver high-quality products that meet the needs of the users and the business. I communicate effectively with various stakeholders, from IT to business, and partner with them to create and maintain a product backlog according to business value. I always approach work with a positive and empathetic attitude, and value collaboration and feedback.Outside of work, I enjoy singing and playing the piano as a great way to relieve stress and express myself creatively. I have also always love baking, which has helped me develop a keen eye for details.

Listed skills include Leadership, Computer Programming, Microsoft Office, Teamwork, and 9 others.

• 

  Principia College

  Computer Science