• Effectively set priorities to meet workload deadlines, commitments and all applicable established departmental goals while also ensuring optimal customer satisfaction.• Create sales opportunities by successfully pairing with vendors to drive business with existing customers to ensure a complete and timely solution.• Responsible for end-to-end solution quoting of foundation opportunities including VAS and commercial product knowledge.• Ensure customer requested solution is compatible and validated by coordinating with internal business unit and external supplier.• Assisted in design, development, and implementation of nationwide foundational VAS standards.• Technical solution SME for foundational VAS working with downstream Marketing and Quality to ensure quality and regulatory compliance.

• Liaise between sales, field service, customers, order processing and accounting to resolve status, production, delivery, and billing inquires.• One of two Make Right specialists, responsible for facilitating the end-to-end process including coordination with Sales AM’s & Executives, District Sales Mangers, Sales Specialists, Customer Project Managers, Business Market and Finance Executives, along with Legal.• First point of contact for Field Sales for high propriety transactional activities relating to individual IS and PM deals – includes coordination with quoting, finance, disputes, invoicing, national markets, factory, and other teams. Providing back-office support to usher deals through approvals and navigate the path to profitable deals.• Facilitate urgent commercial escalations related to sales processes assisting sales team to meet OIT and revenue goals,• Triage for issues impacting an average of $50 - $100 million in monthly revenue recognition.

• Subject matter expert and responsible for on-boarding and training new employees• Single OP point of contact for Fast Forward/Redi Kit Covid Response; managed all quotes and orders as well as actions related to this program for the OP team • Part of Dispute Resolution Team - assisting newly created disputes team resolve aged disputes to realize revenue on unpaid invoices• Part of the Returns Resolution Team- in charge of management of GBS Helpdesk email; resolve tickets from the returns team at the warehouse • Responsible for creating Infodis Reverse Logistics FedEx return labels for West/ Midwest Regions, HRC & DECG teams• Manage order through entire life of order: Process and review PO’s for accuracy as well as validating and processing change orders with timely turnaround times, as well as training/ verifying for new employees on the process• Effectively set priorities in order to meet workload deadlines, commitments and all applicable established departmental goals while also ensuring optimal customer satisfaction

• Responsible for all material movement of Phillips branded audio product for customer accounts (CVS, Brandsmart USA, InMotion, etc.)• SAP program expert, utilizing all functions of Sap for sales, supply movement and finance functions• Working with Accounts Receivable during the collections process• Communicate and handle large business accounts with customers, logistics, vendors and sales team including executive leadership• Advanced Excel skills used daily to track all performance metrics & key performance indicators: including customer on time ship & fill rates

• Monthly volume reporting. • Provide information on the benefits/value of Caterpillar Financial Commercial Account products to dealers, end-users and internal staff. • Assist in the development, maintenance & execution of merchandising programs. • Develop, analyze & maintain local, area & regional sales and statistical reports• Determine the growth opportunities, effectiveness of sales efforts & techniques to determine the growth, effectiveness, ROI & competitiveness of Commercial Account.

• Generate sales quotations, using client-specific database & financial systems. • Ensure integrity of client information in database and CRM systems. • Manage external and internal queries in a professional, client-oriented manner.

• Train new employees on policies procedures, the menu, company background, skills of the job, and customer satisfaction i.e.: meeting guest needs, exceeding guest expectations, providing accurate, prompt service.

• Cashier, Cleaning, Stocking, Sales Associate