Making and receiving callsTaking manual orders over the phoneTracking customer deliveries with courier'sTaking payments using card machinesLiaise with customers via email/phone/social mediaArranging replacements or refunds for damagesTaking trade orders via email for UK and overseasEmail trade customers to chase overdue paymentProduce sales records on Microsoft Excel for cakes, website sales and shop salesRecording receipts for petty cashShop till reconciliation for 3 tillsTill float preparationHelping the warehouse team picking/packing orders during busy periodsRe-stocking/pricing stock when short staffedAssisting in the bakery making sponge cakes, cupcakes and packing/boxing.Repackaging stock into branded packaging.Making changes to the website by amending content and uploading images, adding new stock etc.Adding content to social media.

I love making rocky roads, brownies, shortbread , cupcakes and other treats including celebration cakes. I supply them to businesses as 'thank you' treats for staff, postal treats and birthday and wedding celebrations. 😊

I ran the office for a small local family building contractors managing everything from sending all documentation for quotations from contractors, ordering skips/building materials/site equipment etc. booking appointments, payroll using Sage, cash handling, making and receiving calls, and other general offices duties.

I worked in the Children's department carrying out sales duties on the tills taking cash and card transactions, refunding faulty items, stock management, preparation of sales and assisting customers finding the correct items or sizes.