Amanda Burnett Email & Phone Number

Fairview Heights, Il

• Responsible for opening/closing of store, making bank deposits and acting store manager when required.• Maintained stockroom standards to support staging, distribution and placement of merchandise, visual props, marketing and promotions in order to maximize sales. • Provided procedural training and store floor orientation for new hires, leading to faster qualified staff and consistent retail operations• Performed store administrative and clerical duties to include checking emails, answering phones in support of store/online merchandise purchasing

Alexandria, Virginia

• Maintained Congressional-Directory Database of contact and profile information for federal, state, and local government officials and their staffs, candidates, and related government affairs and media advocacy entities• Coordinated daily with both Congressional and State offices to validate and fully vet personnel and positions, working tirelessly toward deadlines that resulted in judicious distribution.• Ensured data integrity of all 541 Members of Congress, committees, and more than 13,000 legislative staff – researched all the congressional data received prior to entry into government relations professional database• Analyzed and summarized incoming data prior to submitting to database for external stakeholder access and distribution

Air Force District Of Washington

• Subject matter expert regarding all technical policies and regulations for Special Air Mission supporting the President, Vice President, and other senior government officials within Air Force District of Washington (AFDW) and other federal agencies.• Provided first level customer support for all end-users, screened calls, executed IT request fulfillment actions, initiated diagnostics/troubleshooting, account management and password services.• Managed office tasks, such as electronic filing, generating system outage reports, status presentations, and high visibility/priority issues briefs for Senior Leadership situational awareness.• Conducted policy research to ensure compliance with DoD, cyberspace, and administrative governing guidelines and regulations

Pentagon, Washington D.C

• Technical and administrative support for the Air Force Intelligence Analysis Agency (AFIAA) Classified Top Secret/Sensitive Compartmented Information Network (ACTNET)• Performed administrative and clerical duties in support of physical security, call logs, trouble-tickets and general office/organization housekeeping.• Diligently monitored and audited system user accounts every 90 days to ensure accounts were active, in an effort to manage life cycle logistics support.• Expertly performed system and user record keeping. Reported and routed information to appropriated maintenance team resulting in <24hr “break-fix” turnaround

Air Force District Of Washington

• Provided first-line response as Network Control Center for 9,700+ network customers, supporting the 89th Airlift Wing, 60 partner organizations, and federal agencies providing Special Air Mission support for the President, Vice President, and other senior government leaders, with details to high-level policy plus criticality of military involvement.• Provided administrative and technical support to 2,200 customers during the Air Force directed integration of medical and host base IS networks while meeting all established milestones and objectives exceptionally• Developed trend analysis worksheets identifying frequent issues that affected network operations and developed effective network management responses

Bachelor'S Degree, Legal Studies, General

High School Diploma