Amanda Busby Email and Phone Number
Amanda Busby work email
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Amanda Busby personal email
As a leader at SSP America for nearly three years, I have successfully driven over $1 billion in sales across diverse channels, including Casual dining, QSR, and Bars. My leadership philosophy is rooted in a people-centric approach, where high standards and open communication empower teams to achieve exceptional results while consistently meeting profit goals.I thrive on transforming underperforming markets through dedicated leadership development and team empowerment. By prioritizing guest satisfaction and financial literacy, I have fostered a culture of accountability and collaboration. Our team's 'can do' spirit has been instrumental in our mission to deliver outstanding service and financial performance. Notably, I led a remarkable 100% increase in company F&B sales over the past two years, exceeding the $1 billion mark while achieving best-in-class health and safety and retention.In my role, I oversee a Vice President and an Operations team managing 300 brands across 400 restaurants, bars, and retail outlets in over 50 North American airports. This includes Franchise, Local, Partner, and Company-owned brands. My strategic approach integrates disciplined execution and a growth-oriented mindset, ensuring that individual objectives align with our profitability goals.I am deeply committed to cultivating an organizational culture that embraces challenges as opportunities for performance enhancement. My expertise in leading transformative change enables me to instill confidence and drive tangible results. Beyond metrics, I emphasize the importance of exceptional service for our guests and team members. I reject mediocrity in food quality, safety, and customer service; my teams strive for excellence because we care. With a strong hospitality background, I prioritize creating nurturing environments that enhance guest satisfaction and team engagement, giving us a competitive edge.I believe in transparent leadership and effective communication, ensuring every team member understands their role in our collective success. I am proud of what we have accomplished and remain dedicated to driving excellence and profitability while delivering remarkable experiences.
Ssp America
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Chief Operating OfficerSsp America Jan 2022 - PresentAshburn, Virginia, UsOversight of 1 billion plus in Corporate and Franchise sales in North America thru various channels of business; QSR, Casual Dining, Upscale, Bar and Retail. Whether the task is strategy, compliance, growth, change, culture, accountability or results, it all begins with People. My approach is a synergistic alignment with my team, instilling high standards, clear goals, strong communication, and a servant leader mentality. I believe in continuous improvement and celebrating progress and every step of the way. I hire and develop leaders who want to lift others up, have a team mentality, and a can do mindset. I have extensive experience turning around underperforming markets and know it doesn’t just take time, but a strong plan, executed well.
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Vice President Of OperationsRed Robin Jan 2003 - Jan 2022Greenwood Village, Co, UsI have seasoned experience creating, implementing, and improving company strategy, standards, and culture for a large portfolio of 455 company restaurants with an average annual sales of 1 Billion. My areas of expertise include:Culture Development: Successfully cultivated a positive and high-performing culture within the organization, ensuring employee engagement and alignment with the company's values and goals.Food Quality: Deep understanding of food safety standards and implementation of rigorous quality control measures to consistently meet the highest standards of food quality across all restaurants.Cost Analysis and Financial Oversight: Demonstrated strong financial acumen and effective management of costs and expenses, optimizing profitability while maintaining high-quality standards.Operations Growth Strategy: Developed and executed strategic plans to drive growth and expand operations, identifying new market opportunities and implementing innovative strategies to maximize revenue.Calculated Risk Management: Keen eye for identifying potential risks and implementation of proactive measures to mitigate them, ensuring the long-term sustainability and success of the business.Talent Recruiting and Retention: Proven track record in attracting top talent, implementing effective recruitment strategies, and creating a supportive and inclusive work environment that promotes employee satisfaction and retention.Training: Developed comprehensive training programs to equip employees with the necessary skills and knowledge to deliver exceptional customer service and maintain operational excellence.New Restaurant Openings: Successfully managed the opening of new restaurants, overseeing all aspects from location selection to operational setup, ensuring a smooth and successful launch. -
Regional Vice President-Oregon-Nevada-Colorado, CaliforniaRed Robin Jul 2014 - Jan 2018Greenwood Village, Co, UsAs a leader, I successfully led a cross-functional team and oversaw operations in Oregon, Nevada, Utah, Colorado, and California, which included 10 regional directors and 7000 team members. My focus was on strategic planning and execution, performance improvement, quality, and business growth.To drive corporate success and growth, I played a key role in influencing the vision, mission, and goals of the organization. By implementing effective strategies, I enhanced efficiency, performance, and service quality across the region. I developed a roadmap of initiatives aimed at increasing sales and motivating each location to achieve new levels of success. This was achieved through fostering a culture of respect, clear communication, and decisive leadership. Throughout this period, I directly reported to the Chief Operating Officer.In addition to overseeing the day-to-day operations, I also had responsibility for financial management, implementing business growth strategies, and driving team member development and retention. Furthermore, I played an integral role in the successful opening of new restaurants within the region.Overall, my role encompassed strategic leadership, financial oversight, talent management, and operational excellence. Through my efforts, I contributed to the overall success and growth of the organization, while ensuring a positive and high-performing work environment.
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Regional Operations DirectorRed Robin Jan 2007 - Jul 2014Greenwood Village, Co, UsStrategic Planning & Execution /Sales /Profit/ Performance Improvement /Quality / Business Growth I led regional operations for Oregon, Nevada, Colorado, Utah, and California while guiding the restaurant business and a cross-functional team of 7,000+. To champion corporate success and growth, I influenced the vision, mission, and goals while affecting efficiency, performance, and quality service across the region. I created a roadmap of strategies to boost sales and improve profit by inspiring each restaurant to reach new heights using respect, clear communications, and decisive leadership. During this time, I reported to the COO. Responsible for overall operations spanning upward to 13 restaurants reaching 50 million. Contributed to company strategy and oversaw financials, training, recruiting, facilities and restaurant operations as part of scope.
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Project Manager-Operations TechnologyRed Robin Jan 2011 - Jan 2012Greenwood Village, Co, UsIn my role, I took charge of operations management and project leadership for the implementation of a new platform across the entire organization. This involved providing guidance, support, and resolutions, as well as delivering status reports on the project's progress.To drive the success of this critical initiative, I led the operations team in the creation and development of a cost-effective corporate-wide technology platform. The primary objective was to enhance efficiency, reliability, and service quality. I meticulously defined the project scope, developed comprehensive plans, established clear goals, identified deliverables, and outlined the necessary tasks and resource requirements.Throughout the project, I ensured effective communication and collaboration between cross-functional teams, stakeholders, and vendors. I implemented project management methodologies to monitor progress, identify potential risks, and implement necessary changes to keep the project on track.Additionally, I oversaw the testing and quality assurance processes to guarantee the platform's functionality and performance. I worked closely with IT professionals and technical experts to address any issues or challenges that arose during the implementation phase.By effectively leading the operations team and project activities, I successfully delivered the new platform within the defined timeline and budget. The implementation of this technology significantly improved operational efficiency, reliability, and service delivery throughout the organization.Overall, my role encompassed operations management, project leadership, and leveraging advanced technology to drive organizational success. Through careful planning, effective communication, and meticulous execution, I ensured the successful implementation of the new platform, resulting in enhanced operational performance and improved service quality.
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Training General ManagerRed Robin Feb 2003 - Jan 2007Greenwood Village, Co, UsResponsible for Operations of 5 million dollar training restaurant. Trained 23 Managers, Promoted 5 internal Managers to Kitchen Managers and 6 Managers to General Manager. Within 1 year, increased sales double digits, increased profit by over 5%. Awarded Presidents Club, given to the top 1% of GMs for Training, Sales, Manager Development and Financial Excellence.
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Director Of Food, Beverage And Entertainment OperationsFunsters Casino Jul 2001 - Jan 2003As the leader of the Food & Beverage department, including Entertainment, I held overall responsibility for its success. This encompassed a wide range of areas, including financial oversight, menu development, marketing, talent acquisition, HR, and training.In this role, I directly managed a team of key professionals, including the Catering Manager, Executive Chef, Beverage Manager, Banquet Manager, Restaurant Manager, and all hourly team members. Through effective leadership, I ensured the department operated smoothly and efficiently, while maintaining high standards of service.Financial oversight was a critical aspect of my role. I monitored and managed the department's budget, ensuring that expenses were within target and revenue goals were met. I implemented cost control measures and identified opportunities for revenue growth to maximize profitability.Menu development was another key responsibility. I worked closely with the Executive Chef and culinary team to create innovative and appealing menus that catered to the preferences and dietary needs of guests. I also collaborated with the Beverage Manager to curate a diverse and enticing beverage selection that complemented the culinary selections. Talent acquisition, HR, and training were areas where I focused on building a strong team and fostering a positive work culture. I implemented effective recruitment strategies to attract top talent and oversaw the onboarding and training process to ensure that all team members were equipped with the necessary skills and knowledge to excel in their roles. Additionally, I implemented performance management systems and provided ongoing support and development opportunities to enhance team performance and job satisfaction.
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Branch ManagerReady Staffing May 1999 - May 2001I oversaw an on demand labor and skilled worker agency including Financials, Human Resources, Marketing, Accounting, Talent Recruiting and Office Staff.
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ManagerHarpers Restaurant Jul 1997 - Oct 1998Responsible for management of restaurant operations including, but not limited to, scheduling, cost controls, food quality, health and safety and employee relations.
Amanda Busby Skills
Amanda Busby Education Details
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Athens State UniversityScience -
Calhoun CollegeEnglish
Frequently Asked Questions about Amanda Busby
What company does Amanda Busby work for?
Amanda Busby works for Ssp America
What is Amanda Busby's role at the current company?
Amanda Busby's current role is Seasoned C-Suite Executive @ SSP America (Restaurants) National, Local, Company, Franchise and Global Brands. Operational Excellence, Strategy, Growth, Turnarounds, Acquisitions,Culture, Mentor, Public Speaker, Investor.
What is Amanda Busby's email address?
Amanda Busby's email address is ab****@****bin.com
What schools did Amanda Busby attend?
Amanda Busby attended Athens State University, Calhoun College.
What skills is Amanda Busby known for?
Amanda Busby has skills like Restaurant Management, New Restaurant Openings, Hiring, Team Building, Training, Leadership, Management, Food, Hospitality, Employee Relations, Multi Unit, Inventory Management.
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