As the office manager, I am responsible for: file management, client invoicing, account reconciliations, client/supplier correspondence, maintenance of excel spreadsheets, data entry, and purchase orders. I use Sage 50 on a daily basis for all accounting purposes.

Maintained a consistent schedule on opening and closing the store on time.Monitored and adjusted payroll entries for the staff and other managementSupported staff in training proceduresAudited stores daily income and balance sheets to maintain proper records.Responsible to properly record and administer disciplinary actions and follow up with action plans to keep employees on task.Customer service support during store opening hours, maintain high rapport with clients to ensure repeat business and a high level of satisfaction.Responsible for daily cash control systemsProvided motivation for staff and allowed for a comfortable environment for employees to perform and excel at a high level.

Convergys, OttawaCustomer service specialist trained to use Convergys customer service system.Trained in highly effective ways to sell products to customers on a daily basis.Provided customers with internet, cable and phone plans to new and existing customersMaintained customer accounts to ensure accurate information was delivered in a timely manner.Worked as part of a team to meet sales objectives.Was able to adapt to an ever changing industry with ease.

Maintained a clean and orderly work environment to ensure food wouldn’t become contaminated.Prepared and sold food to customers on a daily basis while maintaining work stations at a high levelWas responsible for the upkeep of inventoryEducated customers on nutritional facts of the product being sold