Amanda C. Baksh (Moon) Email & Phone Number

Mclean, Va, Us

Mclean, Va, Us

Mclean, Va, Us

• As part of the Treasury Management servicing team, we work with commercial clients, both proactively and reactively, to engage on all servicing needs. Our associates are on the frontline, delivering on our commitment to provide an exceptional client experience. • As a Manager, I will lead a team in a dynamic, fast-paced environment. I will provide direction and coaching to my team to bring out the best in each individual as well as the team.

Mclean, Va, Us

• Managed a team supporting the Commercial Specialty portfolio.• Achieved people leadership and engagement survey scores of 100%. • Developed a rapport with partners to provide feedback to enhance policy, procedure, product, and systems. • Created a standing shadow agenda for partners to visit and understand what operation associates do on a daily basis in order to develop new ideas to drive a digital transformation.• Analyzed industry trends and language to help staff develop skills to bring humanity to servicing.

Mclean, Va, Us

• Help led the Client Solutions team through the GE integration of a $8 billion Healthcare Portfolio • Became Team Lead for Client Solutions Healthcare group to oversee the day-to-day operations• Collaborate with partner teams to develop solutions to better manage the Healthcare portfolio• On-going daily service of high balance Commercial Banking clients across the Specialty Finance business which include Healthcare, Technology, Media and Telecom, Commercial Business Credit, Taxi Finance, Security, Asset Backed Finance and Vacation Ownership• Understanding of client’s cash flow to help identify cross-opportunities for Treasury Management products and services• Worked closely with the Policy & Procedure group to help review policy for Commercial Banking as well as participate in the Commercial Change Forum to discuss new processes

Mclean, Va, Us

• Identified fraud ring preventing losses to District in excess of $20K• Within two months of promotion, led a failing branch to a passing score in operational metrics• Mentoring and developing Lead Teller preparing her for next level responsibilities• Designated as Operations Partner based on operational expertise and high performance. Conducted internal audits preparing branches in the District for the Annual Review• Helped to organize, delegate, and put best practices into place that led to high passing scores in both audits and annual review

Mclean, Va, Us

• Opened and processed all types of accounts, products, and/or service for clients after consulting with them on their specific needs.• Developed strong operational skills and knowledge of sales which led to a Supervisor position.• Helped Management compile PowerPoint presentations for annual branch strategic success.

Mclean, Va, Us

• Performed all types of teller functions in accordance with, and a complete understanding of, banking policy and procedures. These functions include but are not limited to verifying cash received with all deposits and payments, checking endorsements on checks deposited or cashed, issuing receipts for all deposits, withdrawals and payment transactions, etc.