Supported key customer accounts through the Dell Technologies | Design Solutions Organization (formerly known as ESI, DSS, DCS)* Designed customer solutions considering performance, cost, supply chain and time to market requirements* Utilized operational expertise & experience to solve problems across organizations* Managed material to forecast requirements* Worked closely with vendor partners to support customer requirements and expectations* Built relationships with customers and account teams to be a trusted advisor

Manage requirements for new complex products and solution offerings, evaluating business case, feature cost & trade offs for final recommendation to the business* Owned next generation product requirements strategy, mapping and management for the organization, working collaboratively with other business units on business case and best practices* Ran Intel CPU Early Ship Program, joint effort between Intel, PowerEdge and ESI* Managed high complexity projects leveraging server products with unique customer requirements* Owned new product concept and business case opportunities for custom server products* Introduced ESI capabilities to other business units to expand sales opportunities, negotiated working relationship between organizations for faster product feature introductions * Owned process improvement projects for telco/carrier customer accounts AT&T and Verizon* Business Development lead for new project prioritization and tracking* Engaged cross functional teams for high visibility customers including Uber, Microsoft Azure, eBay and LinkedIn

Responsible for service readiness and support of new server products specializing in Data Center environmentsNew Product Service Readiness* Service lead in product development core teams responsible for decisions related to product design, development, introduction, and sustaining support representing all Service extended teams. * Established SPM role in the Data Center Solutions group, broadening service readiness scope and leadership in product development cycle* Hardware serviceability lead responsible for product tear downs, identification of new, unique, difficult or different (NUDD) design challenges for services and product improvement recommendations.Services lead for new Dell Datacenter Scalable Solutions (DSS) organization * Overcame significant challenges with supporting a new business within an established organization* Supported ‘Go Fast’ product launches with custom requirements to be supported by the Dell standard support models

Responsible for coordinating global warranty support and supply chain management for hyper scale Data Center customers including AWS, Facebook, eBay, Azure, Yahoo!* Interacted directly with 17 customers globally, representing warranty services with flawless execution on 1000+ deployments* Designed and deployed a custom hub & spoke inventory distribution process for a global customer, saving ~$200K in 2012* Implemented an out of warranty service cost recovery solution that generated $702K in revenue in 15 months with global project expansion in 2013

*Division of Raytheon sold to L-3 CommunicationsMPM for E4B Presidential fleet, Flying Command Post