As a Retail Sales/Graphic Designer, I handle client orders from start to finish, including providing accurate quotes, placing stock orders and invoicing customers. I manage the front-end operations, ensuring smooth customer interactions, and create unique designs tailored to customer needs, combining creative vision with business efficiency.

Founder and Business Owner of Red Panda Designs, a graphic design and creative services company. Oversaw all aspects of business operations, from client acquisition and project management to financial planning and inventory management. Developed and executed marketing strategies, provided customer quotes, and maintained high-quality service standards. As head designer, I delivered custom designs that elevated brand presence, leveraging 12+ years of experience in graphic design to bring client visions to life.

Client-Centered Case Management: Delivered comprehensive case management services to elderly residents, including conducting detailed assessments, creating personalized care plans, and collaborating with healthcare professionals and community resources to address individual needs and challenges.Operations Leadership: Managed daily shelter operations by leading a dedicated team, coordinating resources, and implementing effective systems and protocols to ensure a safe, supportive, and well-organized environment for residents.Policy Development and Implementation: Played an active role in developing and refining shelter policies, ensuring they met industry best practices and regulatory standards, and reflecting a commitment to high-quality care and support.Community Engagement: Fostered and maintained relationships with community partners, local agencies, and volunteers to expand support services, improve residents access to resources, and contribute to reducing homelessness among seniors.

Served as an Armed Security Officer at Oklahoma City University, conducting thorough campus security operations to ensure the safety of students, staff, and visitors. Conducted investigations into incidents, enforced campus regulations, and managed emergency response protocols. Leveraged strong observation and conflict resolution skills to maintain a secure and welcoming campus environment.

Served as a Child Abuse Investigator for the Texas Department of Family and Protective Services (TDFS), conducting sensitive investigations to ensure the safety and welfare of children. Managed cases from initial assessment through resolution, gathering evidence, conducting interviews, and collaborating with law enforcement and other agencies. Used strong analytical and interpersonal skills to assess risk factors, make informed recommendations, and advocate for child safety and well-being within challenging environments.