- Defined/Owned the product management & business analysis practice in the Americas - Trusted product management advisor on healthcare, luxury, retail & financial clients - Partnered with Service line leads to ensure projects support - Set the vision for the team by defining the strategic goals and roadmap for the company/clients product via business/client KPIs and customer needs - Working cross-functionality with engineering teams- Drive innovation - creating new… Show more - Defined/Owned the product management & business analysis practice in the Americas - Trusted product management advisor on healthcare, luxury, retail & financial clients - Partnered with Service line leads to ensure projects support - Set the vision for the team by defining the strategic goals and roadmap for the company/clients product via business/client KPIs and customer needs - Working cross-functionality with engineering teams- Drive innovation - creating new ways to set the team apart, drive value & set a new standard in product management - Make key investment decisions, including and not limited to budget with products, people & key business decisions - Lead a global community of product managers and business analysts as a forum for knowledge to help guide/learn/teach (200 plus members) - Lead onboarding strategy for product managers to new clients- Partnered in a integrated WoW strategy that was to be supported by the company - Composable knowledge & best practices Show less

- Spearheaded the product management practice to develop an approach to drive change, value & executional change to our business- Managed, lead and grew a team of 10-12 product owners & business analysts- Responsible for defining “how” Product Management was utilized at the company- Worked cross-functionally with business stakeholders to define contracts/SOW's to properly staff projects & support capacity planning- Guide product managers activities throughout the company… Show more - Spearheaded the product management practice to develop an approach to drive change, value & executional change to our business- Managed, lead and grew a team of 10-12 product owners & business analysts- Responsible for defining “how” Product Management was utilized at the company- Worked cross-functionally with business stakeholders to define contracts/SOW's to properly staff projects & support capacity planning- Guide product managers activities throughout the company by setting necessary company objectives & materials - Set actions & requirements for product managers to follow to take and facilitate and lead with their clients- Communicate product vision across the company & share the product management strategy not only to our internal team members, but to our clients and how product management will help with their projects - Lead teams by setting strategic direction by ensuring product goals are meeting market demands and align with the company’s broader goals - Identify challenges, facilitate change & roll out process improvements - Created multiple process improvements across the company - Vendor selection for easier roadmap execution - HLR documentation for easier requirement gathering process- BA & Product Owner decision tree- Created career path matrix for Product Owners & Business Analysts Show less

- Created and set the tone for product management at Valtech- Partnered with client stakeholders to define high level business requirements - Created strategic multi-year/team roadmap that paved a plan for successful product iterations and sunsetting of platforms - The glue of delivery team: UX, Project, Tech, QA and program - Facilitated multiple working sessions with our engineering teams to support our business analysis in their requirement gathering efforts… Show more - Created and set the tone for product management at Valtech- Partnered with client stakeholders to define high level business requirements - Created strategic multi-year/team roadmap that paved a plan for successful product iterations and sunsetting of platforms - The glue of delivery team: UX, Project, Tech, QA and program - Facilitated multiple working sessions with our engineering teams to support our business analysis in their requirement gathering efforts - Responsible for defining and delivering key milestones to client, such as MVP- Expert in working cross functionality, in an extremely fast-paced environment (while wearing multiple hats) Show less

- Product owner for personalization efforts - Developed and managed personalization roadmap efforts- Partnered with third party vendors to ensure all personalization efforts were correct- Scheduled A/B tests to track personalized performance - Collaborated with UX team members to maximize the user experience - Responsible for data reporting/sharing

- Product owner for specific features across all eCommerce channels for the customer- Partner with UX, UI teams to map out weekly project plans- Initiate digital strategy for the customer channel for eCommerce- Manage digital developers with website implementation- Lead project lifecycle strategy determining start of project, parties involved & deployment- Partner closely with the CRM team to ensure email marketing strategies are executed- Partner with analytics team to… Show more - Product owner for specific features across all eCommerce channels for the customer- Partner with UX, UI teams to map out weekly project plans- Initiate digital strategy for the customer channel for eCommerce- Manage digital developers with website implementation- Lead project lifecycle strategy determining start of project, parties involved & deployment- Partner closely with the CRM team to ensure email marketing strategies are executed- Partner with analytics team to understand KPI’s for projects and ensure benchmarks are met- Analyze and review reports using Omniture, Tealeaf & Responsys to identify trends and opportunities for improvement- Lead Narvar e-mail strategy and implementation and execution Show less

- Lead digital strategy for marketing/content & e-mail campaigns working with multiple departments & teams- Collaborate on CRM strategy - Execute weekly project plans detailing workload for content teams to ensure benchmarks are met- Lead project lifecycle strategy determining start of project, parties involved & deployment- Partner closely with clients to ensure deadlines are met & executed accurately- Drive brand-enhancing marketing strategies through digital marketing… Show more - Lead digital strategy for marketing/content & e-mail campaigns working with multiple departments & teams- Collaborate on CRM strategy - Execute weekly project plans detailing workload for content teams to ensure benchmarks are met- Lead project lifecycle strategy determining start of project, parties involved & deployment- Partner closely with clients to ensure deadlines are met & executed accurately- Drive brand-enhancing marketing strategies through digital marketing channels. - Analyze, schedule, test & create e-mail campaigns using Selligent (ESP) & ReturnPath- Manage email deployment calendars, project management calendars & design/content calendars- Schedule & analyze A/B testing for e-mail campaigns Show less

-Supervise the addition and approval for products on Big Lots.com-Partnered in the implementation and roll out of Biglots.com straddling two CMS platforms-Integration of Oracle ATG/BCC platform-Collaborate with the e-mail marketing channels to drive communication with members-Cross-partnership with IT, Customer Care, Operations, Merchandising & e-Marketing on product implementation and promotion development-Troubleshoot technical and operation issues within… Show more -Supervise the addition and approval for products on Big Lots.com-Partnered in the implementation and roll out of Biglots.com straddling two CMS platforms-Integration of Oracle ATG/BCC platform-Collaborate with the e-mail marketing channels to drive communication with members-Cross-partnership with IT, Customer Care, Operations, Merchandising & e-Marketing on product implementation and promotion development-Troubleshoot technical and operation issues within biglots.com-Responsible for developing playbooks for eCommerce product set-up-Execute weekly project plans detailing workload for the product content team and ensure benchmarks are met for e-mail campaigns and online catalogs-Research and analyze business trends, customer data to identify new opportunities-Implemented the eCommerce sample process for .com – including overseeing the build of the sample space-Analyze reports to optimize business performance for biglots.com using Omniture/Microstrategy Show less