Amanda Carpenter Email & Phone Number

Dallas, Tx, Us

Directs global operations for confidential technology account comprised of 300+ sites in 50+ countries, maintained by 800+ CBRE employees. Manages team of 22 with 5 direct reports.- Governance & Compliance: Includes global GMSA, country specific LCAs, contract variations, KPI management, Risk management, and compliance with all CBRE and client requirements. - Business Intelligence: Includes development of a centralized Sharepoint Hub environment comprised of document library and collection of Power BI and Tableau visualizations aimed at providing data analytics to guide account decision making and compliance. Development of PowerApps for additional data gathering.- CMMS & Help Desk: Average of 35,000 work orders per quarter, global 24/7 help desk operation.- Training Compliance & Talent Development: Ensure training compliance, development of on-account coaching program for talent development and retention

Dallas, Tx, Us

Cultivated strong relationships with client executives at the global level. Managed account successes, challenges, and new opportunities. Interacted frequently with clients to align services to the client’s changing needs and reviews reports that analyze service levels, KPIs, projects, budgets, and service level improvements. -Led the development of new contract solutions including scope clarification, timing, service and staffing levels, budgets, proposal submittals, responding to client questions, and leading meetings with CBRE supporting staff and the client. Directs rollout of newly awarded contract services with CBRE operations and support teams while keeping the client updated. -Managed a team in the areas of contract management, data management and communications. Serves as primary contact for contract questions, modifications, and account issue resolution. Tracked and drove resolution of account concerns/issues including updates to the client.-Managed the analysis of account performance against KPIs and evaluates data for trends for opportunities to share best practices that result in improved performance. Used data to aid CBRE operations in keeping on track to exceed the client’s expectations and meet contract obligations. -Spearheaded efforts to efficiently manage resources and assets resulting in increased tenant satisfaction and fewer corrective work orders.-Communicated changes in service, updates on account initiatives, team member recognition, and CBRE Corporate initiatives. Provided oversight of weekly team newsletter and account updates. Shared daily updates to the team during COVID-19 pandemic, reporting site and account statuses as well as relevant updates from CBRE and CDC.-Managed account special projects that include service level and cost benchmarking, technology alignment to the client’s digital roadmap. Supported technology advisement to client with platform interactions that align to the client digital roadmap.

Dallas, Tx, Us

Led Facilities Management operations for 34 sites in 9 states including the global headquarters for GE Oil & Gas in Houston, TX and GE Digital in San Ramon, CA totaling 675,000 square feet of office space supporting 3000+ employees.-Managed a team of 22+ in Service Delivery including site maintenance and repair, EHS, SCM, space allocation, reception, mail, and conference room services to effective performance. -Cultivated collaborative relationships with national and site client leaders. Provided reporting for client leadership on KPIs, projects, site budgets, vacancies and client billings to site occupants. -Managed costs to 10% under budget the first year of leadership.-Spearheaded the International Facilities Management for the GE account for 55 sites in 11 states with > 1.5 million square foot of client property. -During Hurricane Harvey in 2017, served as the communications hub between senior company and client leadership, site occupants, and employees for status updates on safety and condition reports for 10 locations.

Boston, Ma, Us

Led Facilities operations for 12 locations in 6 states, including the global headquarters for GE Government Affairs in Washington D.C. Managed regional facilities, projects and real estate operations including directing remote employees and service providers.  -Managed business unit relationships across the region. Adapted to changing needs and requirements, reported on metrics and budgets, and aligned the businesses to corporate standards and policies. -Managed daily operations including the maintenance and repair of facilities, assets, employee health and safety, site security, crisis management, business continuity, site occupancy, workplace experience for visitors and employees, reception, conference, mail services, and landlord relationships.-Developed strategies to align current and future needs with a focus on cost savings. Monitored facility use, alternate uses of real estate, and reductions in the number of office locations and square footage per workspace.-Managed tenant improvement projects, overseeing design, construction and layout, the supervision of contractors, move coordination, contractual obligations, meeting standards and KPIs while implementing cost reductions.

New York, Ny, Us

Led the third-party management of a 1.5 million sq. ft. Class A commercial office building in Manhattan’s Plaza District, managing a team of 100.-Spearheaded the restructuring the property through the sale of the retail component and creation of a condominium agreement. Managed an operating budget > $25 million, ensured compliance with property management agreements and led a $5 million major renovation project to success. Oversaw lease administration, lease abstracts, and capture of revenue. -Coordinated the Office Power LLC installation of a cogeneration plant consisting of ten 100kW microturbines and one 300kW generator to add power to the facility.

New York, Ny, Us

Managed a 600,000 sq. ft. Class A commercial office building in Midtown Manhattan, resulting in the property being the recipient of the 2005 Building Owners and Managers Association (BOMA) New York Outstanding Building of the Year (TOBY) Award.

New York, Ny, Us

Managed the day-to-day operations of a 2.2 million sq. ft. Class A commercial office complex consisting of The Chrysler Building, 666 Third Avenue and the Phillip Johnson designed Trylon property connecting the two towers. Oversaw a range of projects, including the restoration of the landmark passenger elevator.

Washington, Dc, Us

Master Of Science, Historic Preservation 2011

Bachelor Of Arts, International Affairs