Area Manager: Brisbane West Region ♦ Financial & Operations Management ♦ LeadershipGreencross Pty Ltd – Brisbane, Australia (Sept 2016 – May 2018)My success managing the Brisbane West Region of Australia’s largest network of veterinary practices involved overall financial and operational management of 13 clinics, including recruiting, mentoring and inducting new employees as well as reporting financial and operational requirements to senior management. During this time I improved the profit margin and significantly improved operational efficiency by introducing an inventory system to implement the automatic ordering of stock.✔ Area Management✔ Business Development✔ Compliance✔ Cost Reduction✔ Customer Service✔ EBIT Improvements✔ Financial Management✔ HR✔ Inventory Management✔ Issue Resolution✔ Leadership & Mentoring✔ Operations Management✔ People & Performance Management✔ Process Improvement✔ Profit growth✔ Retail Management✔ Reporting✔ Stakeholder Engagement✔ Strategic Planning✔ Training

Provided exceptional customer service and product advice to clients while monitoring the financial performance and profit targets of the clinic, including producing monthly P&L, KPI and debtor statements and reports. The Business Associate profit share agreement was designed to drive controllable profit growth, achieved by focusing on teamwork and marketing strategies that grew the business by 60 % over CPI within a 3 year period. ✔Customer Service✔Financial Management✔Inventory Management✔Leadership & Mentoring✔People & Performance Management✔Planograms✔Point of Sale✔Practice Management✔Product Advice✔Profit Growth✔Reporting✔Retail Management✔Stakeholder Engagement✔Stock Management✔Strategic Planning✔Brand Promotion✔Training

Veterinary Nurse Volunteer

Held 3 Aerobic classes in local village halls around Pembrokeshire. One Hour sessions of varying impact classes