Amanda Case Email & Phone Number

Southampton, England, GB

Eastleigh, Hampshire, United Kingdom

Eastleigh

• Support the Customer Support Supervisor with management and reporting tasks for senior management.
• Day-to-day supervisory responsibility for the Customer Support team including management of various inboxes and phone lines to ensure queries and calls are dealt with efficiently.
• Responsible for inducting/training new and supporting/mentoring existing staff.
• Responsible for creating and maintaining training documents/guidance for staff members and identifying/resolving areas for improvement.
• Motivating staff to maintain exceptional customer service and support.
• Responsible for carrying out staff 1:1s.

Eastleigh, Hampshire, United Kingdom

• Support the Business Development Manager with day to day tasks.
• Attending networking meetings and events with partner organisations to raise awareness and maintain the agency’s profile.
• Manage IT and company mobile database and contracts.
• Responsible for contract managing tasks.
• Day to day contact with both internal and external partners by telephone and email.
• Advise staff on contract details and provide guidance.

Southampton, United Kingdom

• Management responsibility for Reservations and Administration teams.
• Manage exceptional staff payments; bonus and overtime.
• Responsible for monitoring staff performance and attendance management.
• Dealing with staff issues including poor performance and inappropriate behaviour.
• Motivating staff to meet and maintain the required customer service and performance targets.
• Staff training, support and mentoring.

Southampton, United Kingdom

Southampton, United Kingdom

• Answer and record all incoming calls and transferring clients to relevant departments, taking messages where needed.
• Responsible for ensuring an excellent customer experience in the showroom.
• Responsible for various administration tasks across all departments; banking, invoice filing, composing letters to existing and prospective clients.
• Assisting the Dealer Principal with marketing tasks for the dealership.

• Managed the delivery of key business services including; purchase orders, stationary, team member recognition, Business Centre services and queries.
• Liaised and worked with all levels of staff including departmental managers.
• Responsible for all guest relations, customer feedback/reviews (TripAdvisor) and customer complaints.
• Assisted HR department with employee investigations and training.
• Assisted Groups, Conferences and Events department with PR and advertising work.
• Assisted Accounts department with invoice management and carry out payroll audit as required.

• Welcomed visitors in reception, handled ticket sales and cashing up responsibilities.
• Oversaw visitors on rides and attractions and occasionally provided visitor entertainment including face painting, character and period costumes.
• Completed Welcome Host and Welcome All training courses in Customer Care.

• Took and processed customer orders, processed bills and took payments, cleared tables and assisted with cleaning and setting tables during the day and when closing.
• Various customer care responsibilities including handling customer queries and complaints.
• Maintained cleanliness of the restaurant and refilled condiments.
• Completed a McDonald’s diploma in customer care.

Bachelor’S Degree, Business Management And Human Resource Management, 2:2

Btec National Diploma, Business Studies, Merit

Also completed Key Skills Level 3 Communication and ICT course.

High School, Gcse, 16 Gcses, Including Maths (C) And English (Bc)