Ms. Fairbrother, with over 10 years of professional work experience, is formally trained in business development and project management; she has capture and proposal experience winning existing and new business; she has successfully completed multiple ITSM implementations with BMC Remedy and ServiceNow; she has participated in CMMI L2 and L3 appraisals for both Development and Services; she has experience managing multiple projects with over 50 FTE’s; and managing Service Desks with call volumes of over 30,000 contacts per month. Areas of Beyond20 expertise include:* Project / Program Management / PMO consulting and assessments* CAPM, PMP, PgMP, and PRINCE2 certification training* Polestar Project Management and ITSM simulation workshops* Microsoft EPM training and consulting (Project, Project Server, and SharePoint)* ITIL / ITSM, COBIT, and ISO 20k training and consultingBeyond20 SpecialtiesProject and Program Management consulting / training / assessments, Program Management Office (PMO) development, Microsoft Enterprise Project Management (EPM) tools, Microsoft Project, SharePoint, Project Server, CAPM / PMP certification instructor, PgMP, IT, Information Technology Infrastructure Library (ITIL), COBIT, ISO 20k, IT Service Management (ITSM), Certified ScrumMaster (CSM), Agile, Scrum, PRINCE2 Practitioner, biotech, healthcare, pharmaceuticals, drug development, project scheduling