Amanda Cheung Email & Phone Number

Hi, I'm Amanda Cheung, an SME in capability development, instructional design, and adult education, and I'm passionate about developing people to enhancing organisational standards and effectiveness. A bit about me:🔹 7+ Years in Capability Development, L&D, and Instructional Design🔹 Experience providing organist-wide training for up to 200 staff.🔹 Creator of High-Impact Training Programs and Member Lending Academy🔹 Cert. IV in Training & Assessment I've been responsible for curating content and leading training initiatives that significantly improved customer interactions and compliance across departments. I oversaw the Bank First program, tailoring training solutions to meet specific team needs from contact centers to mobile banking, which are still effective today.In my current role, I manage a larger team and am heavily involved in implementing new lending processes and the Member Lending Academy, which provides clear career pathways for staff. My approach is centered on adaptive leadership and problem-solving, with a strong focus on training and developing teams to bring out their best.Let's connect.