Amanda Choi Email & Phone Number

New York, Ny, Us

Lead various quality improvement projects, collaborate with provider navigation teams to track and trend member outreach and HEDIS care gap outcomes, educate providers on HEDIS care gap closure and supplemental data processes, engage with regulatory audits and data abstraction for quality assurance and performance improvement

Supervised the daily operations of each care team, coordinated care plans and facilitated communication among multidisciplinary team members to optimize care gap closure strategies, trained care team members on HEDIS measures and value based care initiatives, ensured quality standards of clinical programs

Reviewed clinical documentation and recommended improvements in clinical procedures and processes, supported clinicians on various tasks including follow-up care, patient care notification, HEDIS care gap closure, and patient scheduling, assisted with various quality, care coordination, and population health projects such as transitional care and high-risk cohort management

Acted as patient liaison, answered/directed phone calls, emailed online inquiries and confirmed appointments, verified patient information for medical records and documentation, applied appropriate codes for procedures and billing compliance, assisted in the preparation of regularly scheduled reports

Provided administrative assistance: compilation of patient information and medical history, appointment scheduling, coordination with front desk staff, translation when necessary, reviewing patient insurance and authorization for examination

Transported residents to the rehabilitation center and back to their rooms, interacted with residents in rehabilitation and recreation activities, performed clerical tasks such as filing and copying documents

Collaborated with other staff members to plan and coordinate events, led recreational and educational activities for children ages 5-8, assisted students with classwork and homework, monitored and escorted students on field trips

Master Of Health Administration - Mha

Bachelor Of Science - Bs, Health Care Management