● Assisted Account Managers and Project Managers with proposal and product specification support as part of the New Business team● Reviewed quotes and purchase orders to confirm accuracy of current pricing and specifications as per manufacturer requirements● Prepared budget analysis of potential projects including all furniture, delivery, and labor● Built and maintained budget forecasting models in excel for projects related to new business● Compiled bid packages and spreadsheets for prospective clients● Obtained quotes from vendors for products and labor● Quoted and ordered all product specified for given projects● Acquired order acknowledgements and delivery dates and coordinated with the receiving warehouse● Coordinated deliveries among several suppliers as well as with both in-house and subcontracted labor● Submitted claims to vendors for damaged or defective items and order replacements● Communicated order status information to account managers and project managers● Managed projects and entered orders using Hedberg, Steelcase’s data system● Coordinated with the design and installation teams to ensure that installation went as smoothly as possible

● Assisted Sales Executives/Project Managers with proposal and product specification support● Provided professional, timely, accurate communication throughout the Sales Order Process, both internal and external● Coordination and follow up of order entry, order management, vendor acknowledgements, and order close-outs● Provided up to date projected shipping and installation dates and information through communication with the team. Providingaccurate information for company projections and goals● Maintained Gross Profit Margin by keeping tabs of GP and margin erosion● Prepared project proposals for Sales Executives and clients● Manually specified product using 2020 Spaces software● Reviewed and proofed order for basic information accuracy and completeness● Entered orders into E-Manage, submitted Purchase Orders to sub-contractors for labor and to vendors for product● Communicated with manufacturers in a timely manner on order status, pricing, current lead times, and special requirements● Communicated order information, delivery status and installation details to appropriate parties, both internally and externally,including sub-contractors, vendors, and clients● Was available to resolve any internal and external challenges and logistical emergencies that may arise● Followed up install completion with immediate invoicing of client and vendors, and order close out processes

Showroom Manager at The HON Company:• Establish a welcoming environment for guests and ensure a positive and memorable experience• Promote the HON brand by maintaining a working showroom that supports dealer education, facilities marketing alignment, and drives sales wins. Manage onsite literature and product sample libraries• Develop relationships with sales team and local dealer sales reps. Fulfill requests from customers and HON sales members for literature and samples. Manage sample chair program• Maintain showroom calendar, facilitate schedules, and communicate with sales team to notify of major events, product installations, etc. Track and provide weekly reports on showroom activity• Coordinate and host events-- manage scheduling, vendor management, and event set up and clean upCustomer Support Specialist at Yext:• Communicated interdepartmentally and externally to provide the highest level of customer service possible for the client• Managed a queue for Verizon, one of the larger clients with the company• Responded to customer reviews in a polite and helpful manner while maintaining confidentiality• Performed diligently and completed a minimum of 200 responses daily while following specific guidelines provided by the client• Assisted in creating detailed training materials tailored to each brand’s individual preferences and guidelines• Onboarded new vendors with patience by providing constructive feedback to ensure clients’ unique guidelines were being met

• Created media briefings to better prepare clients for meetings and events with writers and influencers• Pitched clients’ products to the media and influencers to increase unique visitors per month in online publications, circulation in print magazines, and views on social media accounts; tracked and documented coverage• Developed, maintained and organized media lists for 13 companies in the food, beverage, and lifestyle industries to evaluate target audiences for each individual brand• Wrote press releases for clients to showcase their new products and provide information about their company• Managed shipping and receiving of packages for company team members• Designed media one-sheets for clients