I am a self-sufficient, hard working, pro-active, sagacious administrative assistant that is known for excellence in customer service, efficiency, time management, cost efficiency clear communication and delegations in a very diverse work environment. I received a few awards and acknowledgements for my skills within all aspects of customer service and for ‘going above and beyond’ with a great attitude and gaining big sales and contracts for the companies I work with.Key Skills:Computer Literate:Skilled transcriptionist / typist. Advanced knowledge in software and hardware including faxes, printers, copiers, scanners & etcetera.General Skills:Cash & Credit transactions, Accurate, timely, efficient, detail oriented, strong written and verbal communication skills. Great organization, proficiency and problem solving skills. Trustworthy, great at delegation with clientele and with co-workers, work well under any or no supervision as a team or independently. Managerial Skills:Experiences in property level H.R. issues, A/P & A.R, TACC handling / balances, Bank Drops, Maintaining office equipment and food rations as necessary & cost effectively. Payroll, Time-sheets, Training new employees, scheduling, customer service score review & replies, billing issues, Tax exempt forms & rules and regulations. Managing all sign in and sign out’s of property and maintenance keys. Excellent at encouraging co-workers. Fill in for any shift as needed without question. I applied excellent delegation and communication skills between departments and people within the company and improved the efficiency. Customer Service Specialist Skills:Anticipation of clients needs, patience, calm and professional demeanor, ability to multi-task including over multiple phone lines, faxes and multiple clientele in person with ease and a sense of priority level. Numerous awards for outstanding customer service on multiple occasions.
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Homemaker And TeacherHomeLincoln City, Or, Us
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Front Office SpecialistMultiporpoise Management Llc Sep 2022 - PresentLincoln City, Oregon, United StatesHospitality/Property Management
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MomStay At Home Mom May 2012 - Present -
Customer Service RepresentativeScotts Lawn-Service Apr 2012 - Jul 2012Kirkland, WashingtonProduction & Sales Transcription. Customer service via multiple phone lines, U.S. Mail, & E-mail, payments & support. Properly screen and transfer calls. Efficiently filed and cleaned up previously filed reports / customer information on paper and in the computer. Dispatched and gave direction to Lawn Technicians.
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Lead Front Desk Service Representative/Customer Service SpecialistLa Quinta Inns & Suites Sep 2008 - Apr 2012Seattle, WashingtonCustomer service for an airport hotel with 143 rooms plus 40 employees. Answering multiple phone lines & face to face clientele. Responding to emails and faxes. Managing Customer Satisfaction scores / reports/ complaints & responses. Unofficial on-site property computer and internet technician. Concierge service, Copies, Stocking office & Breakfast areas. Managed check ins, check outs, daily requests from clients. Managed and resolved complaints in person, over the phone, and between co-workers. Managed the sign in and sign out of all property keys, Cash drawer, TACC safe handling. Cleaning, decorating for holidays and seasons. (general cleaning as well of course) Delegation between different departments. Filled in for various other departments & shifts. Handled the Meeting room bookings and filled in for the Front Office Manager. Opening and keeping communication between departments. Filing, Shredding, audit all other shifts and departments to ensure proficiency of the company. Trained several front desk clerks, implemented several new methods and forms to help better the company and its customer service and errors or problems. Greeted clients professionally but friendly and making sure to correctly and subtly anticipate their needs. Team Leader and 'Cheerleader' for staff. Opened and maintained relations between La Quinta and several other companies and received numerous special awards.
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ReceptionistAmericas Best Contacts And Eyeglasses Dec 2006 - Mar 2007Tacoma, WashingtonAnswered phones and greeted customers. Made appointments for Doctors and Technicians. Trained to be eye glass technician. Handled payments. Medical and billing filing and computer work. Communicating and confirming insurance information to assure everything correct when client arrives. Organization. Cleaning. Problem Solving. Customer Service.
Amanda Clapp Skills
Amanda Clapp Education Details
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English Language And Literature, General
Frequently Asked Questions about Amanda Clapp
What company does Amanda Clapp work for?
Amanda Clapp works for Home
What is Amanda Clapp's role at the current company?
Amanda Clapp's current role is Homemaker and Teacher.
What schools did Amanda Clapp attend?
Amanda Clapp attended Pierce College At Puyallup.
What are some of Amanda Clapp's interests?
Amanda Clapp has interest in Helping Others, Customer Service.
What skills is Amanda Clapp known for?
Amanda Clapp has skills like Leadership, Time Management, Customer Service, Management, Sales.
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1gmail.com
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Amanda Clapp
President @ Neola | The Preeminent Partner In Education Excellence, Helping Institutions Prioritize Education Over Management And Put Children And Learners First.Greater Cleveland -
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