Responsible for functions within the region which are similar and consistent with those exercised by the Branch Executive Director for the whole province, ensuring Branch and ministry goals and objectives are achieved within established time frames, setting regional objectives, and ensuring they are carried out by regional staff in a manner that meets the requirements of the Branch and Ministry.

Managed a team of geographically dispersed administrative staff providing supervision and guidance focused on providing exceptional customer service. Mentored and coached officers sharing expertise and knowledge of legislation, policy, principles of natural justice and dispute resolution skills. As a member of the Branch's management team, contributed to the development of strategic and operational plans including successfully leading several project to enhance service delivery and improve operational efficiency.

Senior officer with delegated statutory responsibilities and quasi-judicial authority for ensuring awareness and compliance with all the requirements of the Employment Standards Act and Regulation. Operate within the complex and at times confrontational sphere of employment standards to find practical and equitable solutions to disputes between employers and employees by mediating disputes as a natural third party to resolve complex issues. Make decisions and issue determinations consistent with the legal framework of administrative fairness and natural justice through investigation or adjudication processes.

Participated in the negotiation of collective agreements, prepared labour costing models and drafted proposed collective agreement language. Provided strategic advice to senior management regarding labour relations issues and operational advice regarding the interpretation of collective agreement requirements to store management.Resolved grievances by promoting cooperative relationships between union representatives, employees and management team member and fostering practical resolutions to disputes. Worked collaboratively with disability management experts, union representatives and management to develop and implement return to work programs and accommodations pursuant to the Human Rights Code and collective agreement requirements.