Certified with the National Notary Association.

• Creating a personalized guest experience by promoting specific entrees that tailor their wants and educate guests on premium tequilas, margaritas, and native dishes to Mexico and New Mexico. • Ensure timely and accurate order preparation and ensure all food arrives to the table with a beautiful presentation• Regularly follow-up with guest tables, up-sell any drinks, desserts, and assist in solving problems should they arise• Continually strive to make each guest experience the best to ensure guest retention

•Fulfill all server duties•Manage employee availabilities and write weekly server and support schedules•Perform cash handling and store closing duties• Manage shifts, actively control labor, and solve guest concerns•Assist in liquor inventory counts and placing liquor orders

•Assist guests in order selection by promoting specific menu items and specials •Up-sell appetizers, specialty beverages, and desserts to increase guest check averages •Ensure timely and accurate order preparation•Regularly follow-up with guest tables, provide refills, and promptly fulfill additional requests •Collect payments and balance transactions with receipts

•Assisted guest service agents with front office operations while welcoming and checking guests in/out, processing methods of payments, and solving guest concerns. •Processed refunds for Priority Reward Nights through IHG, managed employee time punches, and tracked flight crew rooms for billing accuracy•Lead evening Manager On Duty shifts (husband transferred to different city in Montana within his company shortly after I started)

•Welcomed guests and owners at check-in and throughout their stay, processed payments, solved guest/owner concerns, and performed night audits•Communicated with past guests through cold calling and emailing regarding current promotions to maximize repeat guests and revenues•Reviewed upcoming reservations to ensure requests were met and packages were set up correctly •Booked group reservations through Delphi and worked closely with the Sales Manager to ensure group requests and reservations were met•Booked reservations utilizing Navis Best Practices to increase revenues and monitor conversion rates•Optimized room inventories through yield management practices

•Welcomed guests at check-in and throughout their stay•Created and reviewed reservations, processed methods of payment, assisted valet and concierge.•Assisted management with administrative tasks involving scheduling, payroll, purchasing, and solving guest concerns. •Performed evening manager duties for the hotel and directly supervised lobby and valet attendants* Worked closely with sales and catering offices managing large group room inventories and reservations. •The Westin Stonebriar was named Hotel of the Year for Westin in 2007 and 2008 and Hotel of the World for Starwood Hotels for 2008

•Welcomed customers and consistently provided personalized quality beverages•Promoted Starbucks products, merchandise, and culture•Opened Starbucks locations in Denton, TX, in September 2005 * Took a break from the company between January 2006 - July 2007