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Manage a base of clients providing various levels of service. Introduce the Sizmek platform to new clients through training sessions designed to educate the user on Sizmek products, features and best practices.Monitor the set-up and implementation of campaigns for clients who use the Sizmek platform and provide daily phone and email support on technical and non-technical issues.Execute Sizmek processes properly to ensure successful campaign launches.Conduct new and existing client refresher courses to continue the user education process.Troubleshoot and problem-solve common campaign technical, process and client issues.Maintain and expand the client relationship and notifying the sales team when there are additional business opportunities.Maintain strong communication with clients and internal team members to keep everyone informed of campaign status, scope or timeline changes and manage client expectations.Maintain, expand and strengthen client relationships and be recognized as a valued extended member of their team in digital planning.Properly monitor campaign performance against client’s objectives, making optimization recommendations as necessary.

Advertising Sales: Philadelphia Flyers, Comcast SportsNet Philadelphia and The Wells Fargo Center. Client Services Manager for the Advertising Sales department of Comcast SportsNet Philadelphia. Directly responsible for the implementation of sports sponsorships and advertising sales for the Philadelphia Flyers as well as television sponsorships and sales of the Philadelphia Phillies, Flyers, 76ers, Eagles and Comcast SportsNet.Responsible for management and activation of client contracts. Act as a liaison between clients and internal departments/teams, building excellent relationships and personalized communications regarding the implementation of all Advertising Sales deals. Proficient in Wide Orbit Traffic Software including managing weekly logs and inputting account orders as well as Stone Timber Rivers software.

Partner with Account Executive to service portfolio of accounts. Directly responsible for management and activation of client contracts. Act as a liaison between clients and internal departments, building excellent relationships and personalized communications. Proficient at cold-calling by phone and in person as well as collection calls for accounts past due. Respond to all client requests, complaints and inquiries in a timely, professional manner. Entertain clients in various settings, including professional sporting events.Assist with Comcast SportsNet marketing promotions at sporting events, including Pre and Post Game Live, serving as the first point of contact between the network and the Philadelphia sports fans. Assist with production shoots for March of Dimes events and Philadelphia Phillies commercials.Proficient in Wide Orbit Traffic Software including managing weekly logs and inputting account orders.

Responsible for attending and promoting marketing events, updating and maintaining media lists, attending production shoots, logging footage, and writing radio spots

Assist in all areas of business-related operations for small, family-owned business with focus on customer assistance.

Assist in all areas of business-related operations for family-owned business with focus on customer service. Manage a base of employees providing various levels of instruction regarding business operations. Manage daily office work responsibilities, including weekly payroll and QuickBooks management. Develop and implement marketing strategies that fulfill customer needs, better understand competitors, and identify changes in the marketplace.

Assisted in all areas of business and client relations on 100-acre horse farm and training facility

Provided customer service at all levels for luxury retail clothing and accessories company