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Bachelor's Degree in Psychology

In my banking experience, I was responsible for building long-term relationships with clients, in-person and by phone. I sought to understand client's financial needs and consultatively addressed by making appropriate product recommendations or referring the client to a financial partner. I managed relationships within the branch and delivered superior quality service in-person or by phone such that client needs were met on a consistent, positive basis. I supported all daily operations of the branch, including timely and efficient completion of client transactions as well as maintaining accurate records and thorough proper handling of all monies assigned.

I was responsible for driving results and total store sales by exceptionally managing different aspects of the the business. I built a high-performance A+ team through recruiting and hiring top Talent, coaching and developing my team, and holding them accountable for their results. As Store Manager, I ensured my workplace was the best place to work, shop, and experience. Experience included:-payroll processes-goal setting-calendar planning-scheduling-team building-client retention-visual merchandisingFeedback is a gift, and a growth mindset is the best mindset.

As Lingerie Category Manager, I led the store in winning several company incentives. I also recruited, coached, and retained two associates over 4 years who grew from part time stock associates to store shift leads and supervisors. During this time, I ranked "Best" Customer Sales Leader exceeding my sales plan, conversion percentage rate, and category plan while leading the district in all metrics. Experience includes:-driving sales-developing and training associates-recruiting top talent-payroll management

As Product Manager, I maintained a visually compelling store that portrayed the brand story and created emotional spaces for our customers, while meeting sales goals and developing my team. Experience includes:-visual merchandising-driving results-maintaining an organized stockroom-leading lean processes for recovering and replenishing merchandise

I drove a sales build over last year numbers in all bra categories by creating an intimate fitting room experience where customers felt confident and proud of their purchases. I drove customer loyalty and offered exceptional customer service.

I learned the ropes of the business in a $2-4 million annual volume store. I also held a temporary supervisor position from November 2009-March 2010.