Amanda Craighead Email & Phone Number

Columbia, Missouri, United States

Columbia, Mo

•Accurately review, analyze, and maintain patient data integrity among 30-40 patients charts per day within EMPI-Enterprise Master Patient Index among multiple hospital systems•Independently reduced duplicate patient records from 6K to 450 within three-month period using designated reports and work queues•Maintain access for coding and billing departments to patient charts to ensure proper billing•Proactively and independently solve problems and operate with high level of accuracy

Columbia, Missouri, United States

•Performed supervisor functions necessary to maintain daily operations and meet daily goals•Assisted front-end staff in performance monitoring, evaluations, interviewing, hiring, discipline, and termination decisions for eight staff within three separate specialty clinics for OB/GYN Department•Bridged communication and goals between management, health care providers, and support staff•Collected, organized, and disseminated appropriate information from reports to front line workers•Performed project tracking and completion through clear communication and time management

Columbia, Missouri Area

•Facilitated clear communication among clinical experts, primary care providers, and support staff•Provided technical support for participants utilizing the Missouri Telehealth programs•Assisted specialty care providers in connecting with patients via telehealth•Responsible for multiple ECHOs-Extension for Community Healthcare Outcomes over various healthcare specialties

Columbia, Missouri

•Trained and onboarded up to 10 Patient Service Representatives on clinic policy and procedures•Ensured staff met standards in patient care and service set by University of Missouri Healthcare System•Bridged communication and clinic goals between management, health care providers, and staff

Columbia, Missouri Area

•Maintained 18 physician’s calendars and monthly on-call schedule via Outlook•Ensured proper documentation, payment, and all state medical licensures for physicians by deadline•Assisted physicians with traveling expenses and arrangements, paid time off, and office expenses

Maternal Fetal Medicine- Columbia

•Investigated and directed patient inquiries or complaints to appropriate medical staff members and followed up to ensure satisfactory resolution•Led five patient satisfaction projects to increase patient satisfaction scores•Coordinated communication between patients, family members, medical staff, administrative staff, and regulatory agencies such as Medicaid and various state programs•Referred patients to appropriate health care services and resources across multiple hospital system

Callaway County Joint Communications

Callaway County Joint Communications Center Fulton, MO • Maintained accurate and detailed files on data entered and received through MULES-Missouri Uniform Law Enforcement System• Operated multi-functional software programs simultaneously• Monitored incoming dispatch calls for correct and timely responses for individuals in need • Communicated and provided detailed, oral, and written instructions by phone and in person

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Science - Bs, Health Services/Allied Health/Health Sciences, General

Bachelor’S Degree, Health Sciences

Education record

Associate’S Degree, Multi-/Interdisciplinary Studies, General