Amanda Crews

Amanda Crews Email and Phone Number

Merchant Risk Analyst at Toast @ Toast
boston, massachusetts, united states
Amanda Crews's Location
Jacksonville, Florida, United States, United States
Amanda Crews's Contact Details

Amanda Crews personal email

n/a
About Amanda Crews

I am an alumna of Florida Atlantic University with a Bachelors degree in Business. I have experience within Sales, Business Operations, and Risk Analysis. I am a highly organized self-starter with a passion for improving business operations through monitoring merchant fraud and risk.

Amanda Crews's Current Company Details
Toast

Toast

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Merchant Risk Analyst at Toast
boston, massachusetts, united states
Website:
toasttab.com
Employees:
1604
Amanda Crews Work Experience Details
  • Toast
    Merchant Risk Analyst
    Toast Oct 2022 - Present
    Remote
    • Primarily responsible for keeping the merchant/customers compliant by completing validations for Know your Customer (KYC) and Know your Business (KYB).• Review merchant parameter violations and make decisions on actions based on the Merchant Risk Policy, including contacting merchants, placing holds on accounts, removing holds, and requesting account closure for merchants.• Perform accurate data entry of confidential and time-sensitive information following a standard process.• Responsible for managing merchant account activity to mitigate risk, watch for fraudulent activity, and monitor high-risk accounts/transactions.
  • Toast
    Business Operations Representative
    Toast Oct 2021 - Oct 2022
    • Work cross-functionally with Sales, Customer Success, and Finance teams throughout a customer's lifecycle to provide high-quality operational support• Continually identify opportunities to improve productivity for our team and our stakeholders• Demonstrates excellent attention to detail and investigative skills to double-check the accuracy of information and inputs to minimize processing errors• Works effectively in a dynamic and changing environment to meet team goals and objectives
  • Freedom Mortgage
    Mortgage Loan Officer
    Freedom Mortgage Oct 2020 - Sep 2021
    Florida, United States
    • Top performer of 10-person team delivering 25% of the team’s goals. • Communicating with over 75 clients daily via cold calling and email, to identify and qualify their financial goals through data analysis and convert prospects into closing mortgage applications, resulting in $7.3+ million dollars of revenue through 31 qualified closings. • Elected as the first female Vice President of First Flyer Sales Program in the state of Florida for Freedom Mortgage.
  • Truist
    Bank Teller/Sba Payment Protection Analyst
    Truist Jul 2019 - Oct 2020
    Delray Beach, Florida, United States
    • Played integral role in successful processing of 1,000+ applications valued at $90M+ via rapid application management while meeting highest degrees of data accuracy and regulatory compliance. • Consistently achieved or exceeded targets for sales referrals and customer service scores by leveraging proactive client research, suggestive selling, and consultative approaches to identify incremental banking opportunities. • Attained bank growth objectives via leadership and support in customer service and business development.
  • Chase
    Bank Teller
    Chase May 2018 - May 2019
    Boca Raton, Florida, United States
    • Provided customer service with local branch of national bank. • Exceeded daily referral goals by collaborating with bankers across different levels.
  • Moe'S Southwest Grill
    Shift Manager
    Moe'S Southwest Grill Apr 2015 - Aug 2016
    Jacksonville Beach, Florida, United States
    After joining as an Associate, promoted to co-manage day-to-day operations of high-volume franchise restaurant. As of member of the leadership team, drove financial performance and consistency to brand standards, with responsibility for customer service, food preparation and safety, inventory, and management, training, and development of staff of 6 employees. Fostered culture of performance and accountability.

Amanda Crews Skills

Leadership Microsoft Office Teamwork Microsoft Word Customer Satisfaction Banking Microsoft Excel Time Management Customer Service Financial Services

Amanda Crews Education Details

Frequently Asked Questions about Amanda Crews

What company does Amanda Crews work for?

Amanda Crews works for Toast

What is Amanda Crews's role at the current company?

Amanda Crews's current role is Merchant Risk Analyst at Toast.

What is Amanda Crews's email address?

Amanda Crews's email address is am****@****age.com

What schools did Amanda Crews attend?

Amanda Crews attended Florida Atlantic University.

What skills is Amanda Crews known for?

Amanda Crews has skills like Leadership, Microsoft Office, Teamwork, Microsoft Word, Customer Satisfaction, Banking, Microsoft Excel, Time Management, Customer Service, Financial Services.

Who are Amanda Crews's colleagues?

Amanda Crews's colleagues are Lindsey Anderson, Ashlee K., Joyce Simonds, Raj P, Tianna B., Prithiviraj Pandian Palani, Pawel Kostyk.

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