Amanda D. Email and Phone Number

Receives and processes customer purchase orders Enters orders received via telephone and online in real time. Verifies & confirms customer orders and delivery expectations. Tracks order exceptions and maintains as needed.Develops solutions to customer needs/opportunities Establishes communication with appropriate internal Univar personnel (e.g. Operations, Sales, and MPU) to ensure timely responses to fulfillment issues. Recommends increases in size of order by using sales… Show more Receives and processes customer purchase orders Enters orders received via telephone and online in real time. Verifies & confirms customer orders and delivery expectations. Tracks order exceptions and maintains as needed.Develops solutions to customer needs/opportunities Establishes communication with appropriate internal Univar personnel (e.g. Operations, Sales, and MPU) to ensure timely responses to fulfillment issues. Recommends increases in size of order by using sales history information.Builds and sustains mutually beneficial relationships with customers through establishment of rapport coupled with responsiveness to customer needs (return messages, timely follow-through). Maintains up-to-date information on customers (contacts, products, requirements, etc.). Ensures accuracy of customer information records and associated message text in Univar system. Delivers timely and accurate information to customers & internal business partners both verbally and in writingCollaborates with team members, cross departmental collegues and customers to find solutions to issues that arise. Show less

• Assist Customers with questions regarding sales, including directing customers towards what they want based on their feedback, and process returns and exchanges.• Organize and check inventory, process store-to-store orders, and distribute new merchandise to the sales floor.• Provide product knowledge of new merchandise to all Associates to ensure customer questions are answered quickly and correctly.• Design and arrange marketing displays to ensure new and popular products were… Show more • Assist Customers with questions regarding sales, including directing customers towards what they want based on their feedback, and process returns and exchanges.• Organize and check inventory, process store-to-store orders, and distribute new merchandise to the sales floor.• Provide product knowledge of new merchandise to all Associates to ensure customer questions are answered quickly and correctly.• Design and arrange marketing displays to ensure new and popular products were always prominent in store front, in order to generate interest and increase sales. Show less

Responsible for care and engagement of children in grades K-5 in award-winning before and after school programs.Facilitate choice based activities such as art, science, technology and math, physical activities and homework assistance with children.Obtain and maintain training in First Aid, CPR, Child Abuse Recognition, Communicable Diseases and 10 hours of Ohio Approved Trainings.

• Providing customer service and inside sales support to education-based companies targeting public and private schools. • Inbound calls are supported as a result of outbound telephone calls, mailings, email blasts and exhibit leads. A series of orchestrated follow up calls and emails will be placed to determine further interest, discuss existing curriculum and needs, and in some cases, close the sale.• Work with some of the very largest publishers and curriculum providers in the… Show more • Providing customer service and inside sales support to education-based companies targeting public and private schools. • Inbound calls are supported as a result of outbound telephone calls, mailings, email blasts and exhibit leads. A series of orchestrated follow up calls and emails will be placed to determine further interest, discuss existing curriculum and needs, and in some cases, close the sale.• Work with some of the very largest publishers and curriculum providers in the world.• Provide consultative services to match client products with the needs of educators.• Helped develop curated lists to better assist publishers with dedicated titles for specific needs of the clients.• Created email templates to send as mail merges for marketing purposes. • Engaged with management to create training materials for new employees. Show less

• Responds promptly to incoming provider requests for prior authorization via telephone or fax and provides information and assistance necessary to meet provider/member needs and promote excellent customer service. • Ensures data integrity by correctly entering PA data. • Identifies and promptly reports any system issues to supervisor for resolution. • Educates providers on prior authorization criteria and documents associated requests.

• Used critical thinking and probing skills to de-escalate customer issues to maintain lasting relationships.• Proficient in using internal computer systems to assist branch bankers as well as business and consumer customers. • Handled complex technical issues for branch bankers in addition both business and consumer customers to increase overall customer satisfaction through research with hands on troubleshooting and navigation with mobile devices and PC’s.• Handled inquiries… Show more • Used critical thinking and probing skills to de-escalate customer issues to maintain lasting relationships.• Proficient in using internal computer systems to assist branch bankers as well as business and consumer customers. • Handled complex technical issues for branch bankers in addition both business and consumer customers to increase overall customer satisfaction through research with hands on troubleshooting and navigation with mobile devices and PC’s.• Handled inquiries relating to customer deposits, point of sale transactions, and technical support such as online banking and service enrollment, navigation, and inquiries for wire transfers, account transfers, ACH payments, ACH collections, bill pay, quick pay, and quick deposits. • Participated in Peer Coach project, where experienced Specialists assist in training and development of newly hired Specialists to perform in similar roles.• Effectively taken Disney branded calls and provide service to adhere and exceed business standards set forth by Disney. • Contributed to a Fee Refund pilot where two teams, selected by Team Managers based on performance and expertise, were given the opportunity to handle difficult customer inquires. Our contribution allowed for the customer to have a better understanding and perspective of Chase’s Fee policy and provided awareness of the best options for each specific customer’s needs. Our performance and continuous tracking allowed the Pilot to evolve into a Global initiative• Recognized for superior performance and proactive approach to sharing best practices with my peers within the department by receiving the Division MVP Award, Top Banker August 2012 and Peer-to-Peer winner for the month of August 2012 & June 2013. Show less